Alexa Hertel
Tonawanda,NY
Overview
14
14
years of professional experience
Work History
Store Manager
AutoZone
Depew
01.2023 - Current
- Profit and loss management
- Setting and achieving sales goals to drive revenue and meet targets
- Developing and leading a team to ensure efficiency and productivity
- Implementing inventory control measures to optimize stock levels
- Schedule efficiency to effectively manage staffing and resources
- Accountability for results and performance metrics in all aspects of store operations
- Maintained healthy staff morale by creating a fun, educational environment with a high level of employee engagement
Assistant Manager
Office Max
Buffalo
05.2014 - 01.2023
- Lead and develop the team to ensure efficiency and productivity
- Assist in meeting sales targets by implementing strategies and motivating team members
- Manage profit and loss reporting to track financial performance
- Oversee opening and closing procedures to maintain operational standards
- Schedule team members effectively to maximize productivity
- Collaborate with store manager to achieve overall goals and objectives
Head Cashier
Harbor Freight Tools
Niagara Falls, NY
01.2013 - 01.2015
- Cash handling and balancing registers accurately
- Coaching team members on sales techniques and product knowledge
- Creating and implementing employee schedules
- Stocking shelves and maintaining inventory levels
- Following opening and closing procedures diligently
- Assisting with merchandising planograms and visual displays
Cashier
Big Lots
Tonawanda, NY
09.2011 - 11.2012
- Cash handling with accuracy and efficiency
- Stocked shelves according to inventory needs
- Followed cleaning protocols to maintain store appearance
- Implemented planograms for organized merchandise display
- Conducted opening and closing procedures for store operations
- Provided excellent customer service and promoted loyalty programs
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Team leadership and coaching
- Outstanding communication skills
Timeline
Store Manager
AutoZone
01.2023 - Current
Assistant Manager
Office Max
05.2014 - 01.2023
Head Cashier
Harbor Freight Tools
01.2013 - 01.2015
Cashier
Big Lots
09.2011 - 11.2012