Alexa Hureau
Rural Hall
Summary
Driven Patient Care Coordinator/Medical Receptionist adept at planning care, coordinating interdisciplinary teams, and making strategic improvements. Decisive leader and creative problem solver with many years of healthcare experience.
Overview
7
7
years of professional experience
Work History
Patient Coordinator
Wake Forest Outpatient Imaging
Kernersville
06.2024 - Current
- Coordinated patient appointments and managed scheduling conflicts efficiently.
- Assisted patients with insurance verification and collected out of pocket payments.
- Maintained accurate patient records using electronic health record systems effectively.
- Ensured compliance with applicable regulations governing the practice of radiology.
- Interpreted physician orders, notes, lab results, radiology reports. for appropriate code assignment.
- Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
- Explained the purpose of each test to patients to ensure understanding prior to procedure.
- Resolved any conflicts or issues related to scheduling errors or missed appointments.
Medical Receptionist/ Call Center Representative / Medical Assistant
New York Pulmonary Consultants
01.2022 - Current
- Communicate with empathy and compassion while assisting patients suffering from debilitating and life-threatening health conditions
- Managed pre-registration for patients, insurance verification, office visit and imaging appointments, authorizations, etc.
- Assisted physicians in preparing schedules to ensure 100% quality of patient care.
- Processed up to 200 incoming calls per day and addressed customer queries, following proper phone etiquette.
- Obtain patient vitals including blood pressure, temperature, and medical information with good rapport.
- Maintained patients in our diagnostic sleep study center: setting up the devices, coordinating with the patient, and equipping the office daily with proper supplies.
- Managed calendars and appointments for 7 physicians and 2 nurse practitioners.
Shop from Home Lead
Shoprite
01.2020 - 01.2022
- Oversee all functions for a department of 11 employees, to lead the response to sales within, compensation issues, training, and manage employee onboarding
- Assisted customers in picking and delivering orders with complete satisfaction.
- Greeted and assisted over 100 customers per shift, helping them find desired items and recommending products as appropriate
Customer Service Clerk
Uncle Giuseppe's Marketplace
11.2018 - 01.2020
- Manage in-person and telephone complaints and requests from more than 100 customers daily
- Issue refunds and exchanges for damaged items
- Managed 10-15 employees on register daily
- Supported regular inventory process and reconciled stock levels to ensure accuracy
- Train new employees on software and customer service best practices to deliver a high-quality customer experience
Education
Licensed Practical Nursing - Practical Nursing
Davidson Davie Community College
Thomasville, NC 01.2026 - 08.2025
Skills
- Time-Management
- Leadership
- Punctuality
- Communication
- Team Building
- Customer Service
- Computer Software
- Microsoft Excel, Office, Word
- Electronic health records
- Medical scheduling
- Insurance verification
- Vital signs assessment
- Patient flow management
- Documentation
- Medical terminology
- Experience with Cerner
- Experience with Epic/Encompass
References
Audrey Drennan - (631) 456-3225
Shoprite of Port Jefferson Station
Nannette Lapuma -(631) 926-0506
Stony Brook Pulmonary Consultants
Brenda Rivoli - (631) 455-7481
Stony Brook Pulmonary Consultants
Abigail Shaver -(336) 529-3848
Wake Forest Outpatient Imaging
Timeline
Licensed Practical Nursing - Practical Nursing
Davidson Davie Community College
01.2026 - 08.2025
Patient Coordinator
Wake Forest Outpatient Imaging
06.2024 - Current
Medical Receptionist/ Call Center Representative / Medical Assistant
New York Pulmonary Consultants
01.2022 - Current
Shop from Home Lead
Shoprite
01.2020 - 01.2022
Customer Service Clerk
Uncle Giuseppe's Marketplace
11.2018 - 01.2020