Alexa Jowder
Nashville,TN
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Pizza Cook & Cashier
Goodfellas Pizzeria
07.2025 - Current
- Prepared and cooked high-quality pizzas following standard recipes and customer specifications.
- Maintained cleanliness and organization of kitchen equipment and workstations to comply with health standards.
- Handled high-volume orders during peak times with accuracy and speed while maintaining attention to detail for each pizza creation.
- Collaborated with front-of-house team to streamline order processing and enhance customer satisfaction.
- Upsell menu items and promote products from the refrigerated case to drive additional sales.
- Pour and serve draft beer while adhering to responsible service guidelines.
- Assist with food running, dishwashing, and bar-backing to support overall restaurant operations.
Administrative Assistant
Centurion
09.2024 - Current
- Manage calendars and appointments, enhancing team efficiency.
- Utilized Microsoft Office Suite to create, revise, and proofread documents and presentations for grammar and accuracy.
- Created and maintained detailed spreadsheets to monitor employee training progress, ensuring compliance with company policies and enhancing workforce readiness.
- Coordinates meeting schedules and agendas, facilitating effective communication among team members and fostering
Line Cook & Expo
Anchor Bar and Grill
04.2024 - 07.2024
- Prepared high-volume food orders with speed and accuracy during peak hours
- Coordinated food plating and timing at the expo line to ensure quality and consistency
- Communicated effectively between kitchen and service staff to maintain a smooth workflow
- Ensured prep stations remained fully stocked and compliant with health regulations
- Helped troubleshoot kitchen issues quickly to avoid service delays
Crew Member
Pelican Jo's Pizzeria
04.2024 - 07.2024
- Operated register and handled cash/credit transactions with accuracy and care
- Assisted in preparing pizzas, salads, and desserts to customer specifications
- Cross-trained in both front and back of house to support team flexibility
- Managed closing duties including cleaning, stocking, and register balancing
- Recognized by management for teamwork and dependability
Prep & Line Cook
Ridgehill Tavern
06.2023 - 02.2024
- Maintained high standards in food handling, cleanliness, and station setup
- Followed detailed recipes and plating instructions to maintain brand consistency
- Supported line during rushes with calm, efficient multitasking
- Trained new hires in prep routines, safety protocols, and kitchen organization
Prep & Short Order Cook
William Oliver's Public House
02.2023 - 06.2023
- Delivered consistent food quality under pressure during lunch and dinner rushes
- Managed inventory rotation and minimized food waste
- Took initiative to support teammates and fill in where needed
Line Cook / FOH Manager
Howlers and Growlers
09.2022 - 12.2022
- Balanced BOH cooking duties with FOH leadership responsibilities
- Resolved customer complaints with professionalism and timely solutions
- Mentored new staff on service standards, teamwork, and guest experience
General Store Manager
TCBY Frozen Yogurt
03.2013 - 05.2015
- Developed and implemented product-marketing strategies, including advertising campaigns/ sales
promotions and fundraising - Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
Customer Service Representative
MAD Greens
01.2013 - 12.2013
- Took customer orders over the phone and at the line
- Performed opening, mid shift, and closing duties
- Professionally handled customer complaints and compliments
- Accurately entered all orders into the POS System, cash and credit handling
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Host, Expo, Trainer, To-Go Specialist
Texas Roadhouse
02.2009 - 12.2012
- Seamlessly rotated between roles to support staff and keep service smooth
- Managed to-go orders and large party coordination with precision
- Trained new team members across multiple positions, improving onboarding success
- Assisted in nightly service flow, expo timing, and dining room organization
Education
Associate of Applied Science - Medical Assisting
IBMC
Longmont, CO01.2016
Skills
- Exceptional customer service
- Fast-Paced & Team-Oriented
- Food Safety & Cleanliness
- Line Cooking & Food Prep
- FOH & BOH Coordination
- Expo & Pass Management
- Multitasking & Reliability
Timeline
Pizza Cook & Cashier
Goodfellas Pizzeria
07.2025 - Current
Administrative Assistant
Centurion
09.2024 - Current
Line Cook & Expo
Anchor Bar and Grill
04.2024 - 07.2024
Crew Member
Pelican Jo's Pizzeria
04.2024 - 07.2024
Prep & Line Cook
Ridgehill Tavern
06.2023 - 02.2024
Prep & Short Order Cook
William Oliver's Public House
02.2023 - 06.2023
Line Cook / FOH Manager
Howlers and Growlers
09.2022 - 12.2022
General Store Manager
TCBY Frozen Yogurt
03.2013 - 05.2015
Customer Service Representative
MAD Greens
01.2013 - 12.2013
Host, Expo, Trainer, To-Go Specialist
Texas Roadhouse
02.2009 - 12.2012
Associate of Applied Science - Medical Assisting
IBMC