Hi, I’m
Alexa Kohn
Kalispell,MT
Summary
Accomplished Programs Manager with a distinguished career in the United States Air Force, demonstrating exceptional project management and interpersonal skills. Spearheaded strategic initiatives, achieving milestones within budget and deadlines. Excelled in enhancing team efficiency and customer service at Taylor's Ace Hardware.
Overview
9
years of professional experience
Work History
United States Air Force
Programs Manager
07.2022 - 08.2024
Job overview
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key leadership, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
United States Air Force
Weapons Load Crew Team Chief
06.2021 - 07.2022
Job overview
- Improved weapons loading efficiency by streamlining processes and implementing best practices.
- Ensured safety compliance for the team, conducting regular inspections and addressing potential hazards.
- Managed inventory and maintenance of equipment, guaranteeing readiness for deployment at all times.
- Evaluated team member skills periodically through proficiency assessments, identifying areas for further development.
United States Air Force
Weapons Load Crew Member
01.2019 - 06.2021
Job overview
- Achieved superior inspection results from higher command reviews, demonstrating attention to detail and adherence to regulations.
- Assisted in troubleshooting malfunctioning weapons systems, contributing to a more reliable fleet of aircraft.
- Optimized workflow processes through regular evaluation of current methods, incorporating innovative ideas when appropriate.
- Enhanced team efficiency by implementing streamlined weapons loading procedures.
Taylors Ace Hardware
Customer Service Representative
04.2015 - 08.2017
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Flathead Valley Community CollegeKalispell, MT
Associate of Science from Engineering
05.2028
Allegiant Giving Tucson, AZ
No Degree from Program Manager Training
06.2024
Airman Leadership TrainingTucson, AZ
No Degree from Leadership Training
02.2023
Sunshine Bible Academy Miller, SD
High School Diploma
05.2018
Skills
- Problem-Solving
- Project Management
- Detail Oriented
- Strategic Planning
- Team Leadership
- MS Office Applications
- Interpersonal Skills
- Customer Service
Timeline
Programs Manager
United States Air Force
07.2022 - 08.2024
Weapons Load Crew Team Chief
United States Air Force
06.2021 - 07.2022
Weapons Load Crew Member
United States Air Force
01.2019 - 06.2021
Customer Service Representative
Taylors Ace Hardware
04.2015 - 08.2017
Flathead Valley Community College
Associate of Science from Engineering
Allegiant Giving
No Degree from Program Manager Training
Airman Leadership Training
No Degree from Leadership Training
Sunshine Bible Academy
High School Diploma