Summary

Overview

Work History

Education

Skills

Timeline

Alexa Kwon

Grantville,US

Summary

Experienced in managing high-stakes dispatch operations with experience in telecommunications, crisis management, and data entry. Proven track record in ensuring safety compliance and optimizing response times through effective teamwork and problem-solving skills. Eager to contribute as a Communications Dispatcher, leveraging strong communication and critical thinking abilities to enhance service efficiency.

Overview

years of professional experience

Work History

Dispatcher / Office Assistant

Parkers Towing

Newnan, US

03.2024 - Current

Managed a large volume of phone calls while ensuring accuracy in data entry.
Assigned drivers to appropriate routes based on customer needs.
Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Developed and maintained strong working relationships with customers to ensure customer satisfaction.
Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
Ensured compliance with safety regulations and company policies.
Orchestrated real-time dispatch operations through computer-aided system, ensuring precise tracking and efficient response times for service delivery.

911 Dispatcher

Meriwether County E911

Greenville, US

09.2023 - 04.2024

Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
Responded promptly to requests for assistance from law enforcement personnel in the field.
Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
Handled emergency phone calls calmly and obtained pertinent information with composed approach.

Machine Operator

WY Industries

Grantville, US

02.2023 - 09.2023

Complied with company and OSHA safety rules and regulations.
Operated machining equipment safely with team of operators.
Worked in team of technicians in quickly changing environment, adhering to all safety protocols and company processes.
Promoted waste reduction by identifying opportunities for recycling or reusing excess materials from the injection molding process.

Kitchen Staff Member

Texas Roadhouse

06.2022 - 05.2023

Performed tasks satisfactorily under strict time constraints and high stress environments.
Ensured quality and presentation of meals served.
Followed sanitation and food safety standards to prevent illnesses.
Trained new staff in kitchen operations, procedures and food prep standards.
Responded promptly to issues with customers and food preparation.
Learned other teammates' work tasks to train as backup.

Clerk

The Ups Store

05.2021 - 06.2022

Compared identifying information and counted items in incoming shipments to verify information against bills of ladings, packing lists and invoices.
Completed data entry tasks with strong focus on accuracy and data integrity.
Adhered to established data security protocols to safeguard company and customer information.
Diffused customer complaints and concerns to maintain excellent customer relations.
Communicated with customers and employees to disseminate or explain information and address complaints.
Collected, counted, and disbursed money to perform basic bookkeeping functions.