Dellaney Ownbey
Grantville,Georgia
Summary
Dedicated office professional with extensive experience in front desk operations and team collaboration. Proficient in scheduling, insurance verification, and document management, committed to optimizing office efficiency and improving patient interactions.
Overview
5
5
years of professional experience
Work History
Office Administrator
M&K Painting and Remodeling
Newnan, Georgia
08.2021 - Current
- Managed office correspondence and maintained organized filing systems.
- Assisted in scheduling appointments and coordinating meetings for staff.
- Supported team by preparing documents and presentations as needed.
- Handled incoming calls, directing inquiries to appropriate personnel to ensure timely communication.
- Ordered and managed office supplies inventory, ensuring availability for smooth operations.
- Provided front desk support, greeting visitors and ensuring professional atmosphere.
- Provided comprehensive administrative support to staff, including document management and supply ordering, facilitating efficient workflow.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
Office Associate
Ankle and Foot Centers of America
Newnan, Georgia
02.2025 - 01.2026
- Manage front-desk operations including patient check-in/out, copay collection, and appointment scheduling.
- Managed patient scheduling and appointment confirmations to optimize office operations.
- Coordinated communication between patients and medical staff to improve service delivery.
- Processed insurance claims and verified coverage to ensure accurate billing procedures.
- Maintained accurate patient records using electronic health record systems.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Collected payments, issued receipts, and updated accounts to reflect new balances.
- Assisted with patient intake processes, collecting necessary documentation and information.
Office Assistant/Call Center Representative
Peachtree Medical Center
Newnan, Georgia
09.2023 - 12.2025
- Managed incoming calls, directed inquiries, and provided accurate information to patients to enhance their experience.
- Assisted customers with product inquiries, billing questions, and other service-related issues through effective call handling.
- Trained new representatives on call handling procedures and customer service protocols.
- Managed patient scheduling and appointment reminders for efficient office operations.
- Coordinated office supplies inventory and placed timely orders to ensure availability.
- Supported billing processes by verifying insurance details and processing claims.
- Organized and maintained filing system for paper documents and electronic files to ensure quick access and retrieval.
- Maintained confidentiality of sensitive information and documents.
- Sorted incoming mail and prepared outgoing correspondence.
- Documented patient interactions in the electronic health record system.
Education
High School Diploma -
Newnan High School
Newnan, GA05-2017
Skills
- Electronic health records
- Insurance verification
- Scheduling software
- Document management
- Front desk operations
- Office management
- Microsoft Office
- Scheduling appointments
- Time management
- Team collaboration
Languages
English
Full Professional
Timeline
Office Associate
Ankle and Foot Centers of America
02.2025 - 01.2026
Office Assistant/Call Center Representative
Peachtree Medical Center
09.2023 - 12.2025
Office Administrator
M&K Painting and Remodeling
08.2021 - Current
High School Diploma -
Newnan High School