Shania Caldwell
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Office Administrator
Marshirl Locklear FNP PLLC
Lumberton
05.2024 - Current
- Coordinated patient appointments and optimized scheduling systems to enhance access to care.
- Managed scheduling and follow-up for patient appointments, ensuring timely access to necessary consultations.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Coordinated patient referrals to specialists and healthcare providers efficiently.
- Collaborated with medical staff to ensure seamless referral processes.
- Organized and maintained electronic and physical files for quick retrieval and efficient workflow.
- Supported billing processes by verifying insurance information and patient details.
- Processed requests for medical records while adhering to confidentiality standards.
- Adhered to HIPAA guidelines when handling protected health information.
Patient Registrar
UNC HEALTH SOUTHEASTERN
Shannon
05.2020 - 05.2024
- Registered patients efficiently using electronic health record systems.
- Greeted patients, collected documents, and verified demographic information against existing records to ensure accurate patient registration.
- Collected and verified insurance information for patient accounts.
- Verified insurance coverage and completed pre-registration process for new patients prior to their arrival.
- Scheduled appointments and coordinated with medical staff effectively.
- Liaised with nurses and clinical staff to effectively process and direct patients to appropriate departments, enhancing workflow.
- Processed paperwork and entered patient data accurately into the system, ensuring compliance with registration protocols.
- Maintained patient confidentiality in compliance with HIPAA regulations.
- Trained new employees on proper use of registration systems and processes.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
Education
Red Springs High School
Red Springs, NCSkills
- Electronic health records
- HIPAA compliance
- Insurance verification
- Patient registration
- Appointment scheduling
- Microsoft Office
- Time management
- Training new employees
- Verbal communication
Certification
- HIPAA certification
Timeline
Office Administrator
Marshirl Locklear FNP PLLC
05.2024 - Current
Patient Registrar
UNC HEALTH SOUTHEASTERN
05.2020 - 05.2024
Red Springs High School