Alexa Lane
Human Services
Boynton Beach,FL
Summary
Experienced Patient Advocate adept at conflict resolution, time management and providing compassionate care.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Counselor and Patient Advocate
Presidential Women's Center
West Palm Beach, FL
06.2019 - Current
- Provided high quality, compassionate counseling to patients, meeting their medical, emotional, and financial needs.
- Collected and reviewed patient information to assess eligibility for special programs.
- Coordinated services and practical support for people experiencing challenges with accessing care including financial assistance, transportation, and referrals for social services on an individual basis.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
Reproductive Rights Advocate
Presidential Women's Center
West Palm Beach, FL
06.2019 - Current
- Coordinated and implemented patient engagement campaigns including voter registration and organizing volunteers to direct actions.
- Served as the representative for Presidential Women's Center in the sate-wide coalition, Floridian's for Reproductive Freedom
- Launched and implemented a virtual counseling program at the onset of the Covid-19 pandemic.
- Oversaw on-site clinical research conducted in coordination with the Guttmacher Institute.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Lead Medical Assistant
Comprehensive Pain And Rehabilitation Center
Boynton Beach, FL
09.2016 - 06.2019
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Taught patients about medications, procedures and care plan instructions.
Education
Bachelor of Arts - Disability Studies
City University of New York
New York, NY 01.2015 - 07.2019
Skills
Counseling
undefinedTimeline
Counselor and Patient Advocate
Presidential Women's Center
06.2019 - Current
Reproductive Rights Advocate
Presidential Women's Center
06.2019 - Current
Lead Medical Assistant
Comprehensive Pain And Rehabilitation Center
09.2016 - 06.2019
Bachelor of Arts - Disability Studies
City University of New York
01.2015 - 07.2019
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