Alexa L. Lopez

Led turnaround of an underperforming salon by restructuring, improving accountability, and creating reliable operating routines

• Increased daily revenue by approximately 2× through improved workflow
• Identified operational inefficiencies and implemented changes that enhanced service consistency and reliability
• Coordinate daily service workflows supporting 25+ client appointments per day 4-person team
• Train and onboard new team members, reinforcing procedures and maintaining consistent service standards
• Support rollout of updated processes through hands-on training and follow-through
• Served as primary point of contact for client issues, resolving service gaps and ensuring high satisfaction in fast-paced environment

• Directed staffing, scheduling, inventory, and service delivery for high-volume location serving 40+ clients daily
• Interviewed, hired, and trained employees, facilitating smooth onboarding for new team members
• Increased daily revenue from approximately $3K to $7K within the first year
• Managed customer escalations, service issues, resolving complaints while maintaining trust
• Responsible for adapting daily procedures to implement company policy changes
• Provided support to additional locations, assisting with workflow organization and operational stability

• Supervised client lifecycle from check-in to service completion, fostering clear communication
• Coordinated daily operations with veterinarians, technicians, and front desk staff to ensure seamless service delivery
• Handled 8-12 client appointments daily, ensuring organization and high service quality
• Created procedures that balanced client expectations and medical requirements in a clinical environment