Bill Hyler
Summary
Operations executive with 20+ years of experience leading large-scale multi-state operations, service delivery, workforce development, and customer support teams across telecommunications, fiber, smart home, solar, and infrastructure industries. Proven success managing multi-location operations, improving operational performance, developing high-performing leaders, and driving customer satisfaction while overseeing complex field service organizations. Recognized for building strong cultures of accountability, operational excellence, safety compliance, and employee engagement.
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
14
14
years of professional experience
Work History
Director of Operations
High Power Technical Services
01.2016 - Current
- Lead multi-state field operations supporting telecommunications, smart home, satellite, fiber, Dish regional service provider, FLOCK security, Boost Mobile, and Starlink installation services.
- Oversee operational strategy, workforce performance, customer service delivery, safety initiatives, and leadership development across geographically dispersed markets.
- Directed large-scale field operations supporting hundreds of technicians and multi-location service teams.
- Managed service delivery operations for high-volume daily customer appointments across multiple states, ensuring timely and efficient service execution.
- Developed and implemented operational procedures, training standards, and routing protocols to enhance performance accountability and support service delivery.
- Improved operational efficiency through KPI management, service quality monitoring, and customer-focused performance initiatives.
- Collaborated with executive leadership on budgeting, staffing strategy, growth planning, and operational expansion initiatives.
General Manager - Field Operations
Satellites Unlimited
03.2012 - 01.2016
- Led large-scale field operations supporting satellite installation and customer service delivery across multiple regional offices.
- Directed operations across 14 field offices with responsibility for 500+ field technicians and support staff.
- Oversaw operational execution supporting approximately 1,400 customer appointments daily.
- Managed Field Office Managers, Field Service Managers, dispatch operations, and administrative personnel.
- Drove operational performance through leadership development, KPI management, coaching, and accountability initiatives.
- Ensured operational capacity, staffing readiness, service quality, and customer satisfaction goals were consistently achieved.
- Led operational improvement initiatives focused on efficiency, safety, retention, and customer experience.
Vice President of Operations
Saw Solar
- Provided operational leadership for solar installation operations including workforce oversight, logistics coordination, project execution, safety compliance, and customer satisfaction initiatives.
- Supported operational growth and field service execution across solar installation projects.
- Developed operational policies, safety procedures, and workforce accountability standards.
- Coordinated scheduling, project logistics, equipment readiness, and technician support operations.
- Managed customer service escalations and operational issue resolution.
Director of Operations
High Power Fiber
- Directed operational support and field execution for fiber installation and infrastructure deployment projects across multiple markets.
- Managed workforce deployment, routing logistics, and operational planning for fiber installation teams.
- Implemented training standards, operational processes, and field performance expectations.
- Oversaw fleet utilization, safety initiatives, and operational readiness.
- Supported expansion initiatives and operational scaling efforts.
Education
East Ridge High School
East Ridge, TNSkills
- Multi-State Operations Leadership
- Service Delivery Management
- Workforce Development & Coaching
- Customer Experience & Retention
- Operational Excellence
- Safety & Compliance Programs
- Fleet & Logistics Management
- KPI & Performance Management
- Multi-Unit Leadership
- Vendor & Contractor Management
- Process Improvement
- Budget & Cost Control
- Cross-Functional Leadership
- Team Culture Development
- Strategic Operations Planning
- Service Operations Management
- Field Service Leadership
- Fiber & Telecommunications Operations
- Smart Home Installation Operations
- Solar Operations
- Fleet & Safety Management
- Customer Escalation Resolution
- Workforce Planning & Routing
- Performance Metrics & Reporting
- Operational Training Programs
- Vendor Relations
- Microsoft Office Suite
- CRM & Dispatch Platforms
- Operational strategy
- Workforce performance
- Safety compliance
- Service quality management
- Logistics coordination
- Customer relationship management
- Performance improvement
- Team building
- Leadership development
- Effective communication
- Problem resolution
- Accountability culture
- Training implementation
- Leadership training
- Cost control
- Performance analysis
- Strategic planning
- Operations oversight
- Business management
Technical And Operational Expertise
- Service Operations Management
- Field Service Leadership
- Fiber & Telecommunications Operations
- Smart Home Installation Operations
- Solar Operations
- Fleet & Safety Management
- Customer Escalation Resolution
- Workforce Planning & Routing
- Performance Metrics & Reporting
- Operational Training Programs
- Vendor Relations
- Microsoft Office Suite
- CRM & Dispatch Platforms
Additional Leadership Experience
Youth Football Coach & Program Leader, 01/01/86, Present, Extensive leadership experience mentoring youth athletes, organizing competitive programs, coordinating volunteers, and building team-focused cultures emphasizing accountability, discipline, and personal development.
Core Leadership Strengths
- Multi-State Operations Leadership
- Service Delivery Management
- Workforce Development & Coaching
- Customer Experience & Retention
- Operational Excellence
- Safety & Compliance Programs
- Fleet & Logistics Management
- KPI & Performance Management
- Multi-Unit Leadership
- Vendor & Contractor Management
- Process Improvement
- Budget & Cost Control
- Cross-Functional Leadership
- Team Culture Development
- Strategic Operations Planning
Timeline
Director of Operations
High Power Technical Services
01.2016 - Current
General Manager - Field Operations
Satellites Unlimited
03.2012 - 01.2016
Vice President of Operations
Saw Solar
Director of Operations
High Power Fiber
East Ridge High School