Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Michael Arden

Summary

Seasoned director-level dynamic and results-driven leader with over 30 years of progressive experience driving strategic growth, operational excellence, and large-scale network development across competitive markets. Renowned for delivering high-impact results in engineering, construction, and wireless deployment while leading cross-functional teams through complex challenges and rapid change. Proven ability to align business goals with technical strategy, streamline operations, and elevate network performance on regional and national scales. Recognized for building high-performing teams, fostering vendor and government relationships, and consistently exceeding performance and budgetary targets.

Overview

2026
2026
years of professional experience

Work History

Market General Manager

Boost Mobile
2020 - Current
  • Director-Level Market General Manager | Wireless Network Deployment, Operations & Growth Strategy
  • Visionary telecommunications leader with 5 years of success as Market General Manager at Boost Mobile, directing multi-state operations and driving aggressive network expansion, operational performance, and subscriber growth. Spearheaded strategic deployment initiatives that resulted in the successful launch and optimization of hundreds of network locations across several high-growth markets.
  • Lead engineering operations and network deployment strategies across major markets, consistently ranking in the top 3 nationally for availability and service performance. I developed and implemented scalable procedures that boosted KPI outcomes and improved operational efficiency. I held full ownership of multimillion-dollar budgets, applying trend analysis to guide capital investments and cost optimization. My leadership in change management allowed for real-time adaptation to evolving business and technical needs.
  • Deliver double-digit increases in market penetration through innovative go-to-market strategies and localized execution. Improved operational efficiency by 30% through process redesign, vendor realignment, and technology adoption.
  • Build and empower high-performing teams by instilling a culture of winning, tenacity, and passion, resulting in top-tier employee engagement and a sustained track record of exceeding revenue, churn, and service KPIs. Fostered strong channel partnerships, championed customer-first initiatives, and established scalable frameworks to support long-term growth and market leadership.
  • Manage a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Monitor financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximize efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Manage budget implementations, employee reviews, training, schedules, and contract negotiations.

Sr Manager Engineering Development

T-Mobile
01.2014 - 01.2019


  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Achieved successful completion of multiple projects within deadline constraints by utilizing efficient time management strategies.
  • Managed successful installation of wireless equipment, adhering to project specifications and industry standards.
  • Led engineering operations and network deployment strategies across major markets, consistently ranking in the top 3 nationally for deployment delivery.
  • Developed and implemented scalable procedures that boosted KPI outcomes and improved operational efficiency.
  • Held full ownership of multimillion-dollar budgets, applying trend analysis to guide capital investments and cost optimization.
  • Leadership in change management allowed for real-time adaptation to evolving business and technical needs.

Director of Field Operations

MetroPCS
2008 - 2014
  • Developed a successful field operations strategy, aligning business objectives and targets with daily activities.
  • Consistently met or exceeded key performance indicators, demonstrating a strong commitment to achieving organizational goals and objectives.
  • Coordinated cross-functional teams to facilitate seamless project execution across multiple locations.
  • Achieved higher employee retention rates by creating a supportive work environment that values professional development.
  • Maintained up-to-date knowledge of industry trends, incorporating best practices into existing workflows where applicable.

Manager, Construction

MetroPCS
01.2005 - 01.2008
  • Directed wireless site deployment efforts across key markets, delivering rapid rollout, budget control, and operational excellence.
  • Orchestrated the successful launch of the Dallas market with over 300 live sites in under 9 months and developed more than 800 new sites across the region.
  • Led site acquisition, leasing, zoning, permitting, and execution of construction. I
  • Led vendor relationship development and oversight, driving efficiency, quality, and scalability through strategic sourcing.



Senior Regional Project Manager

Cricket Communications
01.2001 - 01.2004
  • Progressive wireless industry professional who advanced from Regional Project Coordinator to Regional Project Manager by demonstrating exceptional project execution, operational analysis, and leadership capabilities. Successfully led large-scale network deployment initiatives across multiple markets, overseeing site development from planning through construction. Recognized for improving operational efficiency, accelerating timelines, and aligning cross-functional teams to meet aggressive rollout goals. Proven ability to manage vendor relationships, resolve logistical challenges, and deliver high-quality results under pressure in a fast-paced telecommunications environment.

Technical Operations Manager

AT&T Broadband
01.1998 - 01.2000
  • Managed field operations and technical teams, ensuring high-quality service delivery and customer satisfaction.
  • Led system upgrades, maintenance programs, and service process improvements.

System Manager

AT&T Broadband
01.1996 - 01.1998

Technical Supervisor

TCI Cablevision
01.1994 - 01.1996

Service Technician

TCI Cablevision
01.1991 - 01.1994

Installer

Storer Cable Communications
01.1989 - 01.1991

Education

Business Management

New Mexico State University
Carlsbad, NM

Skills

  • Network Deployment Strategy & Execution
  • Multi-State Operations Leadership
  • Engineering & Field Operations Management
  • Capital & Operational Budget Oversight (P&L)
  • Site Acquisition, Real Estate & Permitting
  • Strategic Vendor & Contractor Management
  • Process Redesign & Efficiency Optimization
  • Executive Stakeholder & Government Relations
  • KPI-Driven Decision-Making & Reporting
  • Organizational Culture Development
  • Talent Development & Leadership Coaching
  • Scalable Growth Planning & Execution
  • Leadership and team building

Affiliations

  • Board Member, Texas Wireless Association (2012–2014)
  • Active Member, Toastmasters International (2016–Present)

Timeline

Sr Manager Engineering Development

T-Mobile
01.2014 - 01.2019

Manager, Construction

MetroPCS
01.2005 - 01.2008

Senior Regional Project Manager

Cricket Communications
01.2001 - 01.2004

Technical Operations Manager

AT&T Broadband
01.1998 - 01.2000

System Manager

AT&T Broadband
01.1996 - 01.1998

Technical Supervisor

TCI Cablevision
01.1994 - 01.1996

Service Technician

TCI Cablevision
01.1991 - 01.1994

Installer

Storer Cable Communications
01.1989 - 01.1991

Market General Manager

Boost Mobile
2020 - Current

Director of Field Operations

MetroPCS
2008 - 2014

Business Management

New Mexico State University

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Michael Arden