Sonja Brown
Macomb,MI
Summary
Accomplished healthcare operations leader with expertise in revenue cycle management and team leadership. At Pulse Primary Care, boosted operational utilization to 87% through strategic frameworks. Proven track record in improving employee engagement and retention, enhancing productivity, and optimizing financial performance across multi-state practices. Skilled in regulatory compliance and operational KPI development.
Overview
8
8
years of professional experience
Work History
Director of Operations
Pulse Primary Care
03.2024 - Current
- Led operational strategy for seven physician practices across four states, managing 10 direct leaders and overseeing 53+ employees to enhance organizational alignment.
- Increased company-wide operational utilization from 48.6% to 87% within 9–12 months through performance accountability frameworks and workflow redesign.
- Improved employee retention and engagement from 54% to 90%, reducing turnover costs and strengthening workforce productivity and morale.
- Presented operational performance metrics and strategic recommendations to executive leadership and Board of Directors, facilitating informed decision-making and strategic planning.
Patient Access Director
Detroit Receiving Hospital
11.2020 - 11.2024
- Directed patient access and front-end revenue cycle operations for a 320-bed tertiary care hospital.
- Implemented workflow improvements to enhance registration accuracy and prevent denials.
- Led operational readiness initiatives ensuring successful Joint Commission accreditation.
- Developed leadership teams and staffing strategies to optimize patient throughput and departmental productivity.
Patient Access Manager
Detroit Receiving Hospital
01.2018 - 01.2020
- Managed Emergency Department patient registration operations in a high-volume acute care environment.
- Implemented process improvements that enhanced denial prevention and ensured revenue cycle accuracy.
- Monitored operational metrics to meet budgetary and service performance targets.
- Strengthened staff communication and accountability through daily leadership coordination and engagement initiatives.
Education
Master of Healthcare Management -
University of Phoenix
Bachelor of Science - Healthcare Administration
University of Phoenix
Skills
- Operations leadership
- Revenue cycle management
- Patient care management
- ACO compliance
- Financial optimization
- Performance improvement
- KPI development
- Regulatory compliance
- Acquisition integration
- Multi-state practice operations
- Team leadership
Personal Information
Title: Healthcare Operations Executive
Timeline
Director of Operations
Pulse Primary Care
03.2024 - Current
Patient Access Director
Detroit Receiving Hospital
11.2020 - 11.2024
Patient Access Manager
Detroit Receiving Hospital
01.2018 - 01.2020
Master of Healthcare Management -
University of Phoenix
Bachelor of Science - Healthcare Administration
University of Phoenix