Martin Pacheco Hernandez
Moreno Valley,CA
Summary
Project manager with expertise in budgeting, forecasting, and risk management. Proven track record of delivering projects on time and within budget while enhancing organizational efficiency. Recognized for leading high-performing teams and aligning operations with strategic objectives. Committed to fostering accountability and creating environments that promote team success and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Director of Operations
Chick-Fil-A
01.2020 - Current
- Directed daily operations of a high-volume, fast-paced quick-service restaurant, ensuring strict adherence to company standards in production, food preparation, customer service, and facility maintenance.
- Led, coached, and developed a team of employees, driving performance improvements and maintaining high-quality service and operational excellence.
- Modeled exceptional hospitality and customer service, setting the standard for team behavior and guest interactions.
- Proactively identified operational challenges and implemented solutions to enhance workflow efficiency and deliver a seamless experience for customers and staff alike.
- Managed inventory levels and stock control to support uninterrupted restaurant operations and reduce waste.
- Mentored team leaders and direct reports, strengthening leadership skills and promoting continuous operational improvement and quality assurance.
Project Manager
Solar Max Technology
01.2018 - 01.2019
- Led cross-functional teams to successfully coordinate solar panel installation projects, managing all aspects from planning to execution, ensuring adherence to timelines, budgets, and quality standards.
- Managed project schedules and tracked progress, resolving bottlenecks and ensuring timely completion of all phases from permitting to installation, with a focus on maximizing efficiency and customer satisfaction.
- Created and maintained comprehensive project documentation using NetSuite, Microsoft Office, and DocuSign, ensuring all necessary approvals and regulatory requirements were met for smooth project execution.
- Developed and implemented project workflows that reduced permitting delays by 20%, improving overall project completion time and boosting client satisfaction.
- Collaborated with internal teams and external contractors to allocate resources, track project milestones, and ensure timely delivery of materials for installations.
- Ensured regulatory compliance with state and local requirements for solar installations, managing the permitting and NEM processes and maintaining clear communication with utility companies.
- Coordinated team meetings to discuss progress and resolve project issues.
- Managed project timelines and deliverables for solar technology installations.
- Facilitated communication between teams to ensure smooth project execution.
- Managed multiple projects with competing deadlines simultaneously.
Marketing Internship
The Grossman Law Firm
01.2017 - 01.2018
- supported the planning and execution of targeted social media campaigns using Hootsuite, scheduling posts that boosted audience engagement and enhanced brand visibility.
Developed and maintained a comprehensive 5-month social media content calendar adhering to the 1/3 content strategy, balancing promotional, entertaining, and relevant posts to maximize follower interaction. - Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Sales Representative
ACA Group Service Corporation
01.2016 - 01.2017
- Developed customer relationships to promote company services and products.
- Conducted market research to identify potential sales opportunities and trends.
- Managed client accounts, ensuring timely communication and support.
- Prepared sales reports detailing customer feedback and market insights.
- Developed key customer relationships to increase sales.
Education
Bachelor of Science - Business Administration, Concentration in Management
California Baptist University
CASkills
- Operations leadership
- Team Building & People Development
- Performance Management & Accountability
- Coaching, Mentoring & Staff Training
- Inventory management
- Effective Communication & Active Listening
- Decision-Making Under Pressure
- Strategic Planning & Visionary Leadership
- People management
- Conflict Resolution & Emotional Intelligence
- Delegation & Time Prioritization
- Cross-Functional Team Leadership
Languages
- Spanish
- English, Advanced
- Spanish, Advanced
Timeline
Director of Operations
Chick-Fil-A
01.2020 - Current
Project Manager
Solar Max Technology
01.2018 - 01.2019
Marketing Internship
The Grossman Law Firm
01.2017 - 01.2018
Sales Representative
ACA Group Service Corporation
01.2016 - 01.2017
Bachelor of Science - Business Administration, Concentration in Management
California Baptist University