Alexa Mancuso
Norfolk,VA
Summary
Experienced in large-scale casual dining establishments, experienced in fast pace environments, hardworking Bartender/Server dedicated to maintaining the highest standards of customer service and safe food handling practices. Well-versed mixologist with an extensive repertoire of memorized drink recipes to cater to diverse tastes and preferences. Committed to excellence, striving to create an enjoyable and memorable dining experience for every customer.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
The County Line Saloon
05.2024 - 07.2024
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties according to established procedures, setting up for upcoming shifts ensuring a clean environment, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Production Planner/Material Handler
L3Harris Technologies INC.
06.2023 - 02.2024
- I graduated from High School and applied to L3Harris immediately after
- My responsibilities was to support my team and take action in any way I could to support our Military/Government
- I had two positions, one being Production Planner support, the other being Material Handler support
- As a production Planner, I learned to manage the necessary material needed for certain jobs in order to successfully meet our numbers and goals, conduct shop order cleanups, and keep track of our product as it moved along the production line
- As a Material Handler, I transported material from each route point that needed to be completed before moving up to be built into something higher
- I was in charge of locating lost or misplaced material, ordering new chemicals and materials for our CCA boards and modules, and ensuring everything was on track, so there would be no slip ups
Office Assistant
Hearndon Construction
04.2019 - 05.2023
- I've worked when I was needed to help support the company
- I did so by helping file papers, greeting and speaking with customers, entering bills, answering the phones, calculating taxes, organizing filing and material cabinets, handled customer requests and maintained accurate notes for each request
Server, Hostess, Expeditor
The Old Fish House
01.2021 - 01.2023
- While working at The Old Fish House Bar and Grill, I worked as a hostess, an expo, and a server
- Some of my job duties consisted of greeting customers and waiting on their tables, speaking in depth with customers and presenting our specials, preparing drinks and appetizers, running food, pre-bussing tables as much as possible, and cleaning/organizing everything I can to help pitch in and keep a tidy work environment
Education
Diploma -
Melbourne High School
Melbourne, FL05.2023
Skills
- Bartending License/Certified
- Customer service
- Food service
- Restaurant experience
- Communication skills
- Time management
- Microsoft Office
- Guest services
- Energetic
- Highly motivated
- Organizational skills
- Detail oriented
- Outgoing while maintaining a high level of professionalism
- Reliable
- Respectful
- Adaptable
- Quick learner
- Team player
- Leadership
- Strong multitasking
- Liquor, beer, and wine knowledge
- Highly reliable
- Cleanliness and hygiene
- Handling Difficult Customers
- Menu Memorization
- Alcohol awareness
Certification
- Certified in Microsoft 365 and Office
- High School Diploma
- Bartenders license/certificate
Timeline
Bartender
The County Line Saloon
05.2024 - 07.2024
Production Planner/Material Handler
L3Harris Technologies INC.
06.2023 - 02.2024
Server, Hostess, Expeditor
The Old Fish House
01.2021 - 01.2023
Office Assistant
Hearndon Construction
04.2019 - 05.2023
Diploma -
Melbourne High School
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