Alexa Manzella
Brea,CA
Summary
To seek and maintain full-time position that offers professional challenges. Hardworking and passionate team player. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Hearing Aid Technician
Quality Hearing
03.2021 - 01.2024
- Enhanced patient satisfaction by providing personalized hearing aid fittings and adjustments.
- Optimized hearing aid performance for patients through thorough cleaning and maintenance services.
- Increased patient comfort with custom ear mold impressions and modifications.
- Assisted audiologists in conducting comprehensive hearing evaluations, contributing to accurate diagnoses and treatment plans.
- Streamlined inventory management by maintaining accurate records of hearing aids, accessories, and supplies.
- Improved patient education on proper hearing aid use and care, resulting in better overall experiences and outcomes.
- Served as a knowledgeable resource for patients seeking information about available hearing aid technology options.
- Supported the sales process by demonstrating product features and benefits to prospective customers, leading to increased revenue growth.
- Troubleshot technical issues efficiently, resolving problems quickly to minimize patient inconvenience.
Receptionist
Toyota Of Huntington
04.2017 - 11.2019
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Waitress
Marina Cafe And Pub
07.2016 - 07.2017
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
Cashier
Top Tomato
01.2014 - 06.2016
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Checked personal identifications during alcohol and tobacco sales.
Education
High School Diploma -
Tottenville High School
Staten Island, NY06.2016
Skills
- Technical Support
- Scheduling
- Customer Assistance
- Time Management Skills
- Hearing aid programming
- Wireless connectivity
- Maintenance and repairs
Timeline
Hearing Aid Technician
Quality Hearing
03.2021 - 01.2024
Receptionist
Toyota Of Huntington
04.2017 - 11.2019
Waitress
Marina Cafe And Pub
07.2016 - 07.2017
Cashier
Top Tomato
01.2014 - 06.2016
High School Diploma -
Tottenville High School