Alexa Martinez
Garland,TX
Summary
Dynamic professional with expertise in customer service and hospitality. Proven ability to enhance guest experiences through effective communication and teamwork. Increased sales revenue at Sally Beauty by leveraging product knowledge and upselling techniques. Skilled in POS systems and adaptable to fast-paced environments, ensuring operational efficiency and customer satisfaction.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Food Runner/ Hostess
Tokyo Hana
- Delivered food orders promptly to ensure customer satisfaction
- Assisted servers in maintaining efficient workflow during peak hours
- Collaborated with kitchen staff to facilitate smooth order preparation
- Maintained cleanliness of dining area to enhance guest experience
- Greeted customers and provided outstanding customer service.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Adapted quickly to changing menu items and special requests
- Communicated effectively with team members to streamline operations
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
Beauty Advisor
Sally Beauty
Garland, TX
04.2025 - Current
- Advised customers on product selection based on individual beauty needs.
- Demonstrated effective use of beauty tools and application techniques to enhance customer experience.
- Assisted in maintaining store cleanliness and organization, ensuring a welcoming environment for customers.
- Educated clients on proper skincare routines and product benefits, fostering customer loyalty.
- Processed transactions accurately using point-of-sale systems to enhance operational efficiency.
- Collaborated with team members to achieve sales goals and improve overall store performance.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Maintained a professional demeanor with high-quality phone etiquette and exceptional listening skills.
Education
Bachelors of Science in Nursing
Texas Woman's University
Denton, TX05.2026
Skills
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Time management
- Customer service
- Flexible schedule
- Cash handling
- Safe food handling
- Hospitality service expertise
- Language fluency
- POS systems
- Clear communication
- Guest service
- Customer relations
- Sense of urgency
- Problem-solving
Accomplishments
Attained CMA & EKG Certifications
CPR certified
Food Handlers certified
Certification
- CMA - Certified Medical Assistant
- CET - EKG Technician
Languages
Spanish
Native or Bilingual
Timeline
Beauty Advisor
Sally Beauty
04.2025 - Current
Food Runner/ Hostess
Tokyo Hana
Bachelors of Science in Nursing
Texas Woman's University