Alana Ackley
Green Bay,WI
Summary
Adaptable individual with a solid background in food service and customer interactions. Known for reliability and attention to detail, consistently contributing to positive experiences and efficient service.
Overview
1
1
Language
4
4
years of professional experience
Work History
Hostess and Food Runner
The Black Sheep Pub & Restaurant
Green Bay, WI
11.2022 - Current
- Greeted and seated guests promptly and warmly upon arrival.
- Managed reservation system to ensure efficient table assignments.
- Communicated wait times clearly to guests during busy periods.
- Collaborated with servers to coordinate smooth dining experiences.
- Maintained cleanliness and organization of the host stand area.
- Assisted in training new host staff on procedures and customer service standards.
- Handled guest inquiries and complaints with professionalism and care.
- Delivered food promptly to tables, ensuring guest satisfaction.
- Collaborated with kitchen staff to streamline food service operations.
- Assisted servers by refilling drinks and clearing empty plates efficiently.
- Monitored food presentation standards, adhering to restaurant guidelines.
- Communicated effectively with team members to coordinate service flow.
- Delivered food to guests in a timely manner while following safety protocols.
- Ensured that all orders were correct before leaving the kitchen area.
Cashier
Steins Garden & Gifts
Bellevue, WI
03.2025 - 02.2026
- Processed customer transactions efficiently and accurately at the checkout counter.
- Assisted customers with product inquiries and general store information.
- Maintained cleanliness and organization of the checkout area consistently.
- Handled cash, credit, and digital payments securely and responsibly.
- Managed inventory levels by restocking shelves as needed throughout shifts.
- Resolved customer complaints promptly while ensuring a positive shopping experience.
- Greeted customers and answered any questions they had about the store's products and services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
Preble Highschool
Green Bay, WISkills
- Customer service
- Communication
- Teamwork
- Time management
- Organization
- Problem-solving
- Adaptability
- Attention to detail
- Reliability
- Multitasking
- Leadership
- Conflict resolution
- Quick learner
- Professionalism
- Strong work ethic
- Adapts under pressure
- Excellent interpersonal communication
- Task prioritization
- Self-motivated
- Quick learner
- Team collaboration
- Cash handling
- POS systems
- Order processing
- Inventory management
- Cleaning & sanitation
- Food preparation
- Customer complaint resolution
- Store operations
- Fast-paced adaptability
- Employee training
Languages
French
Limited
Accomplishments
- High Honors Society
- High Honor Roll x2
- Honor Roll x3
Affiliations
- Show choir
- Volleyball
- Musical x 4
- Softball
- Golf
References
References available upon request.
Timeline
Cashier
Steins Garden & Gifts
03.2025 - 02.2026
Hostess and Food Runner
The Black Sheep Pub & Restaurant
11.2022 - Current
Preble Highschool