Scarlett Schommer
Camak,MN
Summary
I started at a family-owned business when I was 13. I got to work with my mom in the summer on the patio or in winter, inside. I helped run food and brought water and menus to all guests. She worked in a "seat yourself" environment. I would bring customers water and menus and bus the tables afterward. If she was too busy, I would run credit cards for her or take their cash and give them their change back. I swept, kept the tables clean and if any other server needed help making salads, I was on it. I was not on payroll because I was too young but since it was a family-owned business and my mom was the first person hired, she had leeway and the owners and management let me come to work there whenever I wanted and I made some incredible tips and learned table numbers and how to sanitize and keep the establish clean and well maintained. It taught me patience, taught me to be more outgoing, and no longer shy. It taught me how to handle crabby customers and make them satisfied, It taught me so much about who I am today. Of course, getting a new job and going out of your comfort zone is always a bit scary but I believe I can bring a lot to your team. I was bummed when they closed because Vannellis was my plan. I want to work and am so excited to do so. So please consider me joining your team at Taco John's.
Overview
2
2
years of professional experience
Work History
Hostess, busser, Food Runner, Salad maker
A Family Owned Business
06.2019 - 10.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Used cash registers and credit card machines to cash out customers.
- Boosted customer loyalty through consistent delivery of exceptional service, friendly interactions, and prompt attention to guest inquiries or concerns.
Education
No Degree - Attending Highschool This Year
Forest Lake Area Middle School
Forest Lake06.2028
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Cleaning and sanitation
- Customer service expertise
- Detail Oriented
- Interactive communication skills
- Greeting guests
- Exceptional communication
- Guest Engagement
- Cleanliness Maintenance
- Payment Processing
- Hospitality service expertise
- Table Bussing
- Safe Food Handling
- Food Running
- Service prioritization
- Guest Seating
- High-volume dining
- Dining area maintenance
- Server Support
- Performance Improvement
- Table assignment
- Beverage Preparation
- Restaurant Operations
- Table setting knowledge
- Menu presentation
- Team player mentality
- Multitasking proficiency
- Team Collaboration
- Effective Time Management
- Adaptable to change
- Professional Appearance
- Warm and Friendly
- Attention to Detail
- Flexible and Adaptable
- Team Player
- Reliable and Trustworthy
- Active Listening and Communication
- Guest Greeting and Seating
- Customer-Oriented
- Conflict and Complaint Resolution
- Hospitality best practices
- Table preparation
- Front- and Back-of-House Coordination
Volleyball-School ball-Lakes Volleyball and Kokoro private lessons once a week. Grades are priority
The end of my Volleyball season is April 14th. From there I take private lessons in Lake Elmo at a wonderful Volleyball School called Kokoro. I am available after school except on "private lesson days" which sometimes fall on weekends too in July and a few during the rest of the school year. You can not sign up for the following month until 7 am on the 15th of the current month. So that would give me time to let you know my availability or I am okay with a set schedule too. Being that I am young, I know there are rules to hours and times. I live 10 minutes away from your establishment. Rides will NEVER be a problem. I am very dedicated and focused on my grades so I make honor roll every quarter. And also dedicated to working at Taco John's as my first official payroll job. I am a fast learner, always happy, maybe sensitive at times but I guarantee I will add something special to your crew.
Timeline
Hostess, busser, Food Runner, Salad maker
A Family Owned Business
06.2019 - 10.2021
No Degree - Attending Highschool This Year
Forest Lake Area Middle School
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