Carmella Cruz
Niagara Falls
Summary
Highly personable and skilled in customer service, with background as Hostess in restaurant, sales associate , and cashier settings. Possess strong organizational skills to manage reservations and seating arrangements efficiently. Known for creating welcoming atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining smooth operation of front-of-house activities.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Host,server,busser,bread Maker, Food Runner
Olive Garden
Niagara Falls
02.2023 - 04.2024
- Greeted customers, answered questions and recommended specials to increase profits.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Resolved customer service and food-related issues to maintain guest satisfaction.
Cashier
Wegmans
Niagara Falls
04.2022 - 04.2023
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Built and maintained productive relationships with employees.
Sales Associate
Journeys Shoes
Niagara Falls
06.2021 - 10.2021
- Ticketed, arranged and displayed merchandise to promote sales.
- Engaged customers in friendly, professional dialogue to determine needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Demonstrated product features and benefits for customers' needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained up-to-date knowledge of store merchandise and policies.
- Recommended, selected and located merchandise based on customer desires.
- Developed trusting relationships with customers by making personal connections.
Education
High School Diploma -
Niagara Falls High School
Niagara Falls, NEW YORK06-2023
Skills
- Customer service
- Point-of-sale operation
- Active listening
- Team collaboration
- Conflict resolution
- Product knowledge
- Sales techniques
- Effective communication
- Time management abilities
- Teamwork and collaboration
Timeline
Host,server,busser,bread Maker, Food Runner
Olive Garden
02.2023 - 04.2024
Cashier
Wegmans
04.2022 - 04.2023
Sales Associate
Journeys Shoes
06.2021 - 10.2021
High School Diploma -
Niagara Falls High School