Brianna Veloz
Tallahassee,FL
Summary
Dynamic and detail-oriented professional with extensive experience at Madison Social, excelling in customer service and effective multitasking. Personable, upbeat, and passionate with excellent communication and organizational skills, ensuring smooth guest experiences and efficient table management.
Proven ability to enhance guest engagement and satisfaction through efficient service. Skilled in payment processing and maintaining high standards of cleanliness in high-volume dining environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess, Food Runner, and Drink Runner
Madison Social
09.2025 - Current
- Welcomed guests and managed seating arrangements to optimize dining flow.
- Coordinated with servers and kitchen staff to ensure timely service.
- Addressed guest inquiries and resolved concerns to enhance customer experience.
- Maintained cleanliness and organization of front-of-house areas.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
- Delivered all alcoholic beverages to guests seated at full service tables during busy weekends.
- Properly garnished and delivered all food and sauces efficiently to tables, ensuring timely service and customer satisfaction.
- Prepared an arrangement of sauces daily for servers, bartenders, and fellow food runners to use throughout the next day.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
Hostess, Server Assistant, and Server
Carrabbas Italian Grill
05.2023 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Collaborated with kitchen staff to communicate guest needs and ensure timely service.
- Assisted in training new host and server assistant staff on customer service standards and restaurant protocols.
- Made and delivered all non-alcoholic beverages for guests.
- Prepared soups and properly garnished all ready to eat plates for customers.
- Delivered food to every table in the restaurant including the bar.
- Took orders from tables and delivered excellent service to all customers.
- Cleaned and prepared sections for customers prior to and after kitchen hours started and ended.
- Ensured the all tables in the restaurant were clean as soon as customers left.
- Restocked any equipment and products when needed.
- Communicated with front and back of house employees to ensure the restaurant flowed problem free.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Associate of Science - Hospitality
Tallahassee State College
Tallahassee, FL05-2026
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning, sanitation, and table bussing
- Detail-oriented
- Interactive communication skills
- Guest engagement
- Payment processing
- Safe food and drink handling
- High volume dining
- Server support
Certification
- ServSafe
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hostess, Food Runner, and Drink Runner
Madison Social
09.2025 - Current
Hostess, Server Assistant, and Server
Carrabbas Italian Grill
05.2023 - Current
Associate of Science - Hospitality
Tallahassee State College