Alexa Mendez
Duncanville,TX
Summary
Adept at managing high-stress situations and high-volume transactions, I significantly enhanced customer loyalty and minimized financial discrepancies at Commercial Savings Bank. Skilled in rapid 10-key data entry and exceptional customer service, my proficiency in banking procedures and relationship management led to increased efficiency and client trust. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Proof Operator
Commercial Savings Bank
10.2022 - 05.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Ensured timely completion of daily assignments by efficiently prioritizing work tasks.
- Operated proof machine to list, sort and prove credits, debits and deposits.
Customer Service Representative
American Express, Global Commercial Services
03.2020 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associates - Business Management
Dallas College
Dallas, TXGED -
Ferris High School
Ferris, TX05.2021
Skills
- Work under pressure
- Customer Support
- Deadline-oriented
- Banking Procedures
- Strong Work Ethic
- Exceptional customer service
- Relationship building and management
- Financial record keeping
- Financial software
- Financial Services
- Bilingual in Language
- Spanish speaking
- Cash handling and management
- Rapid 10-key data entry
Languages
Spanish
Native or Bilingual
Timeline
Proof Operator
Commercial Savings Bank
10.2022 - 05.2024
Customer Service Representative
American Express, Global Commercial Services
03.2020 - 07.2022
Associates - Business Management
Dallas College
GED -
Ferris High School