Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Alexa Montelongo

San Antonio,TX

Summary

Results-driven general manager with a strong background in office administration and team collaboration. Skilled in conflict resolution and detail-oriented operations management, consistently improving service processes to elevate customer experiences.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Barista Shift Lead

Theory Coffee Co.
San Antonio, TX
02.2024 - Current
  • Collaborated with team members to streamline service processes and enhance workflows.
  • Answered customer inquiries, delivering accurate product and service information to enhance customer experience.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated with team members to ensure smooth service flow.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained accurate records of sales transactions, ensuring efficient operation of point-of-sale systems.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.

Office Assistant Intern

GTR Construction LLC
San Antonio, TX
01.2026 - 05.2026
  • Managed incoming correspondence, directing inquiries to appropriate staff members.
  • Assisted in the preparation of materials for meetings and presentations.
  • Inputted data into various software programs for record keeping purposes.
  • Performed basic bookkeeping tasks such as recording transactions or balancing accounts.
  • Maintained confidentiality of sensitive company information at all times.
  • Created spreadsheets to track data such as client information or project progress.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.

General Manager

Merit Coffee LLC
San Antonio, TX
04.2021 - 02.2024
  • Managed daily operations of coffee shop, ensuring efficient workflow and high service quality.
  • Developed and implemented inventory control processes for efficient stock management.
  • Enhanced customer experience by addressing feedback and implementing targeted improvements.
  • Tracked monthly sales to generate reports for business development planning.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Fostered positive team culture through regular communication and strategic team-building activities.

Education

MBA -

Texas A&M University- San Antonio
College Station, TX
05-2026

Bachelor of Arts - History

Texas A & M University- San Antonio
San Antonio
05-2025

Skills

  • Customer service
  • Team collaboration
  • Conflict resolution
  • Office administration
  • Microsoft Excel
  • Microsoft Word

Languages

Spanish
Native/ Bilingual

Certification

  • Digital Marketing- Certification
  • Bloomberg Certification
  • Claude 101- Certification

Timeline

Office Assistant Intern

GTR Construction LLC
01.2026 - 05.2026

Barista Shift Lead

Theory Coffee Co.
02.2024 - Current

General Manager

Merit Coffee LLC
04.2021 - 02.2024

MBA -

Texas A&M University- San Antonio

Bachelor of Arts - History

Texas A & M University- San Antonio
Alexa Montelongo