Alexa Mund
New York,New York
Summary
Attentive and goal-focused Senior Consulting professional with an analytical mindset, Alexa brings a creative approach to finding solutions to complex business problems. Effective team leader and mentor for junior staff members and dedicated to supporting business development initiatives. Trained in C++, Certified Salesforce Administrator, and has project experience with Microsoft Office suite, SharePoint, SmartSheet, Figma, JIRA, Confluence, and DialogFlow
Overview
6
6
years of professional experience
Work History
Senior Consultant
Deloitte Consulting
New York, NY
06.2022 - Current
- M&O Functional Team Lead for a local government custom solution implementation.
- Managed a functional team of 7 to design 250+ enhancement user stories for the live system and manage production incidents for current users.
- Served as the subject matter expert of the system and trusted client resource for working with user requirements to determine best-fit solutions for business needs.
- Collaborated with cross-functional teams including the testing and development teams to ensure alignment of objectives.
Consultant
Deloitte Consulting
New York, NY
01.2021 - 06.2022
- Developed a migration strategy for a major healthcare company to migrate 6,000+ users from the current contact center platform to an upgraded Salesforce platform.
- Conducted 30+ interviews with key client stakeholders from across the business to gather data on current platform functionalities and usage.
- Collated the collected data and analyzed the findings to create a segmentation map and migration strategy approaches and led the workshop to present the options to the client.
- Managed the team workflow and created the final deliverable: an implementation strategy to migrate 6,000+ users across 19 teams.
- Mentored the senior consultant and manager on the project, who were new hires from industry.
Analyst
Deloitte Consulting
New York, NY
08.2018 - 12.2021
- Liaised between two financial services clients, working directly from the technical teams and supported the overall program management as the sole support for international working teams.
- Integrated program data from multiple source systems to foundational systems of record and created executive dashboards with high client stakeholder visibility and performed business transformations for accounting reporting and reconciliation requirements.
- Managed data file flow as support for the client analytics team. Worked with joint stakeholders to build a joint website analytics platform across two clients for an enhanced consumer web platform.
- Took over the role of a consultant and continued to lead the servicing/user experience workstream at a consultant-level position for the remaining months of the project, through the project go-live weekend and fast follow activities.
- Ran command center activities for a full conversion of 14 million credit customer accounts.
Education
Bachelor of Arts - Cognitive Neuroscience
University of Pennsylvania
Philadelphia, PA05-2018
Skills
- Strong Leadership Skills
- Project Documentation
- Project Management
- Technology Integration
- User Experience Design
Languages
Hebrew
Professional
Spanish
Limited
References
References available upon request.
Timeline
Senior Consultant
Deloitte Consulting
06.2022 - Current
Consultant
Deloitte Consulting
01.2021 - 06.2022
Analyst
Deloitte Consulting
08.2018 - 12.2021
Bachelor of Arts - Cognitive Neuroscience
University of Pennsylvania