ALEXA M. ZONE
Commack,NY
Summary
Motivated Health Policy & Administration student with hands-on pharmacy experience and strong communication skills. Proven ability to support patient access, streamline operations, and build positive relationships in high-volume healthcare settings. Passionate about improving care delivery, enhancing patient satisfaction, and contributing to organizational success through service-driven leadership.
Overview
4
4
years of professional experience
Work History
Pharmacy Assistant
Long Island Apothecary
Commack, NY
08.2022 - Current
- Supported daily pharmacy operations for over 1000 patients weekly, ensuring precise claim processing and timely medication access.
- Conducted insurance triage and refill coordination to minimize delays while providing OTC guidance.
- Ensured full HIPAA compliance and medication safety in a high-volume community pharmacy environment.
- Trained and onboarded new staff on dispensing workflows and customer service standards.
Volunteer
Sounds of Silence Foundation
Commack, NY
05.2022 - Current
- Support fundraising events raising awareness and resources for postpartum mental health services
Wellness Advisor
YogaSix
Huntington, NY
05.2025 - Current
- Developed tailored membership recommendations to enhance retention and increase recurring revenue.
- Managed member onboarding, scheduling, and conflict resolution to uphold studio service excellence.
- Promoted wellness engagement through proactive communication and extensive product knowledge.
Education
B.S. - Health Policy & Administration, Labor & Human Resources
The Pennsylvania State University
University Park, PA05.2027
Skills
- Microsoft Excel
- Social media management
- Patient communication
- Cultural competency
- Customer service
Certifications Skills
HIPAA Awareness, CPR & First Aid, Microsoft Excel, Social Media Management, Patient Communication, Cultural Competency, Customer Service, Healthcare Innovation, Patient Advocacy, Fitness, Cooking, PSU THON
Affiliations
HPA Peer Mentoring Program — University Park, PA
Director, Social Media & Outreach | Aug 2025 – Present
Director, Social Media & Outreach | Aug 2025 – Present
Timeline
Wellness Advisor
YogaSix
05.2025 - Current
Pharmacy Assistant
Long Island Apothecary
08.2022 - Current
Volunteer
Sounds of Silence Foundation
05.2022 - Current
B.S. - Health Policy & Administration, Labor & Human Resources
The Pennsylvania State University