Alexa Petrus
8352 Towson Blvd, Apt F, Miamisburg,OH
Summary
Highly-motivated ECommerce Employee at Miami Valley Liquidation, excelled in utilizing critical decision-making, multitasking and time management skills to exceed weekly upload quotas by 40%. Demonstrated exceptional customer service and problem-solving abilities at Fricker's, significantly enhancing customer satisfaction and resulting in substantial repeat business. Extremely proficient in written and verbal communications and creative thinking. Adept at prioritizing work and executing projects efficiently, both independently and in work group environments.
Overview
2
2
years of professional experience
Work History
ECommerce Employee
Miami Valley Liquidation
Dayton, OH
10.2022 - 05.2024
- Meticulously inspect each overstock, and customer-returned product received at our wholesale warehouse from Amazon and Sam's to determine if its appearance, condition, and quality justify listing it on eBay.
- Locate and utilize specific Amazon Standard Identification Number (ASIN), brand name, description and original price listed for each product on Google spreadsheet received with each shipment to assure product information is accurately listed for each item to be listed on eBay.
- Thoroughly research and monitor eBay to ascertain what comparable resale products have previously sold for on that website, information critical in determining whether it is economically advantageous to list our product on eBay.
- Transfer manifest information, including the product's ASIN number, brand name and description into the on-line software Sticky Note.
- Photograph each product extensively, taking anywhere from 5 to 12 photographs, allowing potential buyers to quickly visually assess its overall quality and dimensions from various angles.
- Upload product photographs and Sticky Note information to eBay employing Hammoq Software, concisely conveying quality of the product to potential buyers in both visual and written formats.
- Consistently exceed the 200-item weekly-upload quota by 40%.
- Immediately alert management of any major problems encountered, always offering solutions to resolve problems quickly and efficiently.
- Initiate, prioritize and execute projects independently, with minimal to no guidance from management.
Hostess
Fricker's
Huber Heights, OH
12.2021 - 10.2022
- Routinely received and processed between 20 to 45 to-go orders daily, checking each order before guest pickup to ensure each order was accurate and complete, and immediately correcting any inaccuracies.
- Handled extremely large volumes of orders during busy shifts with composure, always ensuring orders were completed at designated pick-up times and food was consistently hot and fresh.
- Responded to guest inquiries and requests immediately, providing excellent customer service in fast-paced environment.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and monitoring to-go orders.
- Cultivated long-term relationships with regular customers that ultimately resulted in customer loyalty and substantial increase in repeat business.
- As a vital team member, provided friendly guidance and support to fellow team members, which resulted in positive working relationships.
- Clearly and efficiently communicated with management, quickly alerting them to any issues that required immediate attention, always offering a solution.
Education
Bachelor of Arts - History
Wright State University
12.2021
Skills
- Computer Skills
- Written and Oral Communications
- Decision-Making
- Customer Service
- Problem Solving
- Time Management
- Attention to Detail
- Self Motivated
- Conflict Resolution
- Multi-tasking skills
- Detail oriented
Timeline
ECommerce Employee
Miami Valley Liquidation
10.2022 - 05.2024
Hostess
Fricker's
12.2021 - 10.2022
Bachelor of Arts - History
Wright State University