Alexa Plaza
Los Angeles,CA
Summary
With a strong background in customer service and excellent organizational skills, I’m ready to handle any challenge effectively. With my quick adaptability and dedication that make me a great fit for a team.
Overview
2
2
years of professional experience
Work History
Sales Floor Associate & Department Specialist
Calvin Klein
Commerce, CA
06.2023 - Current
- Started working part-time as a sales associate right after high school, where I focused on enhancing customer engagement, honing sales strategies, and efficiently managing register tasks.
- After just four months, I was promoted to Department Specialist in the Women’s Department, where I took charge of visual merchandising before, during, and after store hours, while still delivering top-notch customer support and managing the register.
- Consistently delivered outstanding customer service, which led to earning multiple 'Employee of the Month' accolades and receiving numerous customer commendations.
- I used my bilingual abilities to provide customized assistance, contributing to a superior shopping experience.
- Took on a vital role in marketing, promotions, and price adjustments while excelling in multitasking, thriving under pressure, and maintaining high productivity in a full-time, 40-hour workweek, often starting shifts at 5 AM.
Front Desk & Customer Service
Blue Sky Cleaners
Redondo Beach, CA
08.2022 - 01.2023
- Managed front desk operations at a busy dry cleaning business, where I frequently handled cash transactions and provided direct customer service.
- Assisted with the intake and return of garments, ensuring that all customer requests were met promptly and accurately.
- Quickly processed orders, arranged appointments, and coordinated pick-up schedules to maintain efficiency during peak times.
- Bilingual abilities to engage with a broader range of customers, improving communication and overall satisfaction.
- Supported back-of-house tasks during slower periods, while remaining vigilant of front desk responsibilities.
Education
High School Diploma
Bell Senior High School
Bell, CA06-2023
Associate of Science - Psychology
Santa Monica College
Santa Monica, CASkills
- Technical Skills
- Adaptability and Problem Solving
- Administrative and Organizational Skills
- Team Collaboration
- Attention to Detail
- Bilingual Communication
- Multitasking and Time Management
- Customer Service Excellence
- Reliable
Languages
Arabic
Limited
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Sales Floor Associate & Department Specialist
Calvin Klein
06.2023 - Current
Front Desk & Customer Service
Blue Sky Cleaners
08.2022 - 01.2023
High School Diploma
Bell Senior High School
Associate of Science - Psychology
Santa Monica College