Rory Mclean
Brooklyn, NY, United States, 11217,NY
Summary
Dynamic and experienced Management & Budtending with proven track record of providing exceptional customer service, managing inventory, and leading a team in a fast- paced dispensary environment. Skilled in product knowledge, regulatory compliance, and staff training. Adept at cultivating relationships with clientele, optimizing sales, and ensuring compliance with state and local regulations. Seeking to bring leadership and expertise to a new team in the cannabis industry.
Skills : Years of experience in customer service, Retail. Proficiency in Dutchie software, Fast and accurate typing skills, Excellent attention to detail and ability to spot errors and inconsistencies in data,
ability to work independently or as part of a team, Strong analytical and problem- solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Floor Representative
Late Bloomers NYC
04.2024 - Current
- Every workday prepare sales floor with proper displays, wipe down glass product displays before opening.
- Stay up to date with new product in store. Study new product to inform customers.
- Intake cash while making sure customers have a great shopping experience - maintaining customer retention.
- Take customers request to receive new products- brands and inform purchasing staff.
- Consistently exceeded sales targets by upselling and encouraging shoppers to leave good store reviews.
Inventory Manager
Awake Cannabis Store
04.2024 - Current
- Count cannabis product inventory every work day , ensuring stock levels are accurate and up to date.
- Ensure products are labeled correctly with batch information, potency, strain, and other key details, and organize the stockroom for efficiency.
- Create and evaluate inventory reports to track product flow.
- Maintain up-to-date knowledge of product types, strains, potency, and usage to support staff and assist customers with inquiries.
Lead Budtender, Sales Representative, Team Development
The Herbal Care THC | Manhattan, NY
12.2023 - 04.2024
- Operated POS Dutchie and troubleshooted Microsoft surface tablet
- Educate customers about different cannabis products, including strains, consumption methods, effects, and dosage recommendations.
- Help educate 15 budtenders
- Developed betters ways to increase brand awareness and customer rentention.
- Developed and trained staff on new methods to increase sales and maintain smooth flow of store.
- Implemented effective strategies to meet daily order quotas.
- Conducted market research to stay updated on industry trends and competitor activities, allowing for targeted sales strategies and securing new growth opportunities.
- Collaborate with colleagues and management to maintain store cleanliness, organization, and presentation standards.
Manager, Customer Service Rep, Retail Stock Associate
GWF Brands (Legacy) | Brooklyn, Queens, Manhattan, NY
01.2020 - 09.2023
- Increased sales through exceptional customer service. Provided support for sizing, styling, graments to meet customers. Suggested products using my depth of company product knowlege and personal research.
- Promoted brand awareness and engagement on the street, generating leads and building community relationships.
- Successfully managed and special events, pop up shops.
- Performed procedures in order to resolve customer issues until a solution was determined.
- Managed inventory by verifying stock levels, SKUs, and processing customer exchanges and returns.
Administrative Assistant, Research & Development (Internship)
MTA Metropolitan Transportation Authority | Brooklyn,NY
09.2017 - 02.2018
- Operated peoplesoft software.
- Answered and transferred calls to my overhead
- Created courses for apprentices.
- Filled and logged information daily.
- Performed clerical duties such as scanning, photocopying and collating. Assisted employees around the office.
Education
Pursed degreed in Computer Science -
LaGuardia Community College
Long Island City, NY06-2015
High school Diploma -
George W.Wingate
Brooklyn, NY06-2014
Skills
- Customer Service & Communication Skills
- Microsoft Suite ( Word, Excel, PowerPoint, Outlook )
- Time Management and Organization
- Physical Stamina
- Math Skills
- Tech Savvy
- Team Leader
- Data Input
- POS systems
- Reliability
- Teamwork
- Technical Skills
- CPR
- Attention to Detail
- Hiring
- Bilingual
Certification
Budtender Retail Training Hospitality Pathways August 2023
Timeline
Sales Floor Representative
Late Bloomers NYC
04.2024 - Current
Inventory Manager
Awake Cannabis Store
04.2024 - Current
Lead Budtender, Sales Representative, Team Development
The Herbal Care THC | Manhattan, NY
12.2023 - 04.2024
Manager, Customer Service Rep, Retail Stock Associate
GWF Brands (Legacy) | Brooklyn, Queens, Manhattan, NY
01.2020 - 09.2023
Administrative Assistant, Research & Development (Internship)
MTA Metropolitan Transportation Authority | Brooklyn,NY
09.2017 - 02.2018
Pursed degreed in Computer Science -
LaGuardia Community College
High school Diploma -
George W.Wingate
Budtender Retail Training Hospitality Pathways August 2023
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