Alexa Ramos
Richmond,VA
Summary
Dynamic professional with four years of experience as a General Manager in the retail industry, coupled with a year of service as a dedicated Boat Crew Member. Proven track record of fostering excellent customer relationships, providing superior guidance, and delivering exceptional service. Adept at managing operational functions and ensuring customer satisfaction while upholding the highest standards of professionalism and efficiency.
Overview
4
4
years of professional experience
Work History
General Manager
Caribbean Surf Co.
08.2019 - 09.2023
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
First Mate/Crew Member
Stormy Pirates
05.2022 - 08.2023
- Enhanced vessel safety by assisting the captain in conducting regular inspections and maintenance of all onboard equipment.
- Managed inventory levels on board, ensuring adequate supplies for voyages while minimizing waste and unnecessary expenses.
- Ensured safe navigation through various types of waterways.
- Handled lines to moor vessels to docks, tie up vessels to other vessels and secure lines.
- Informed guests of proper and safe use of equipment.
- Guided guests on excursions of snorkeling, swimming, and maximizing the enjoyment of their vacation.
Education
High School Diploma -
Canyon Lake High School
Fischer, TX06.2018
Skills
- Staff Supervision
- Loss Prevention
- Customer Retention
- Schedule Management
- Staff Management
- Problem Resolution
Timeline
First Mate/Crew Member
Stormy Pirates
05.2022 - 08.2023
General Manager
Caribbean Surf Co.
08.2019 - 09.2023
High School Diploma -
Canyon Lake High School
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