Edwin Grullon
New York,NY
Summary
Experienced Clerical Doorman providing superior hospitality service. Well-versed in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service, with friendly and decisive approach to resolving challenges.
Overview
5
5
years of professional experience
Work History
Head Contemporary Modern Freelance Artist
Grullon Concepts, LLC
08.2019 - Current
- Developing marketing campaigns to promote various digital/artistic styles and techniques
- Formulate art concepts upon client requests
- Collaborate with the creative team about client needs
- Create content using digital or traditional tools and platforms
- Propose budget and production schedules to clients
- Conduct demographic and industry research
- Manage direct sales and networking with clientele.
Doorman/Bellman
Sixty Soho Hotel
08.2019 - 03.2020
- Greeted residents and guest upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisting residents and guests in handing packages, baggage, and transport services upon arrival
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Monitored front desk telephone lines attentively for prompt response to incoming calls.
- Communicated effectively with management on daily occurrences or potential issues affecting hotel operations or guest experiences.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Skills
- Hospitality management
- Guest Relations
- Exception communication, organization and interpersonal skills with personable demeanor
- Phone Etiquette
- Dependable and Responsible
- Critical Thinking
- Problem solving
- Computer proficiency: Microsoft Office
Languages
English
Spanish
Timeline
Doorman/Bellman
Sixty Soho Hotel
08.2019 - 03.2020
Head Contemporary Modern Freelance Artist
Grullon Concepts, LLC
08.2019 - Current
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