Alexa Rodriguez
Starbucks Coffee Company
Lake Geneva,WI
5
years of professional experience
Extensively experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Expertise in de-escalating challenging situations and personalizing interactions to create positive client experiences. Strongly focus on collaborative problem solving and fostering a foundation of teamwork while upholding organizational values and mission. Dedicated to contributing to an ethical workplace culture that promotes growth and success for customers and peers.
Work History
Barista
2 Years 8 Months- Created meaningful connections with customers while working in a high-volume environment
- Multitasked making beverages with solo tasking, maintaining customer service and quality production
- Resolved customer conflicts while remaining calm, professional and still promoting company values of connection.
- Delivered exceptional customer service, ensuring satisfaction and fostering loyalty.
Sales Associate
1 Year 9 Months- Managed high-profile clients and sales professionally and proficiently
- Promoted customer satisfaction through effective sales
- Trained new hires on customer service, support and how to run the POS system
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Science - Business Administration and Leadership
- (remote)
- 4.0 GPA
Associates of Arts - Human Resource Management
- (remote)
- 3.78 GPA
- magna cum laude graduate
Skills
Computer Skills: Word Processing Google Workspace
Email Management
Internet Browsing
Social Media
proficient in Microsoft Office Suite and Google Workspace
Technical Skills: Communication skills via email
phone and messaging platforms
Microsoft Office Suite
Event Management.
Activities: Community choir
Creative Writing Club
Time management
Friendly and outgoing
Problem-solving
Active listener
Exceptional customer service
Adaptive and creative
Interests
Writing
Building Community
and Connecting with others
Timeline
Barista
Starbucks Coffee Company
08.2023 - 04.2026Read More
Sales Associate
Arribas Brothers
08.2021 - 05.2023Read More
American College of Education
Bachelor of Science from Business Administration and Leadership
Read More
Valencia Community College
Associates of Arts from Human Resource Management
Read More
LEADERSHIP EXPERIENCE
Club President, Gay Straight Alliance, Windermere High School
- Created a welcoming community on campus where all were accepted
- Ran a fundraising event to donate to the Trevor Project
- Connected with my community and protested again the “Don’t Say Gay” bill
- August 2021 – May 2022