Alexa Serna
San Antonio,United States
Summary
Highly experienced and dedicated customer-centric Retail Sales Associate with a demonstrated history of consistently delivering exceptional service in diverse retail environments. Proficient in building strong rapport, providing expert product guidance, and executing transactions with precision. Skilled at thriving under pressure, fostering seamless collaboration within teams, and consistently surpassing customer expectations. Committed to upholding a robust work ethic and maintaining a dedication to excellence. I possess a comprehensive background in both sales and collections, virtual support, and account setup, which has enabled me to successfully acquire new accounts, expand client bases, and consistently provide exceptional customer service. My repertoire includes exceptional interpersonal communication, adept problem-solving abilities, and effective team management skills, making me a valuable asset poised to positively impact the team's success. Currently, I am actively pursuing an associate's degree in business to further augment my skills and knowledge base. My unwavering commitment lies in consistently delivering results that not only meet but exceed expectations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Loan Star Title Loans
San Antonio, TX
09.2024 - Current
- Delivered exceptional customer support via phone and email, resolving inquiries efficiently.
- Assisted customers in navigating product features, enhancing user experience and satisfaction.
- Managed order processing and tracking, ensuring timely delivery and accurate updates.
- Collaborated with team members to streamline communication processes and improve response times.
- Conducted follow-up calls to ensure resolution of issues, reinforcing customer trust and loyalty.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Retail Sales Associates
Old Navy
12.2022 - 03.2023
- Welcomed and assisted customers with a friendly and approachable demeanor, providing guidance and information on merchandise.
- Maintained a deep knowledge of Old Navy’s product offerings, promotions, and sales to assist customers effectively.
- Operated cash registers and point-of-sale (POS) systems, accurately processing transactions, returns, and exchanges.
- Restocked and organized merchandise on the sales floor, ensuring a neat and visually appealing shopping environment.
- Collaborated with team members to ensure store cleanliness, organized displays, and inventory management.
- Participated in regular training sessions to stay updated on product knowledge, customer service best practices, and safety protocols.
- Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration.
- Adapted to busy shopping periods, demonstrating time management and multitasking abilities while maintaining a positive attitude.
- Addressed customer inquiries, concerns, and requests professionally, aiming to resolve issues to their satisfaction.
- Received positive feedback from customers for excellent service and product recommendations.
Waitress/Cashier/ Server
Costa Pacifica
08.2021 - 12.2021
- Welcomed and seated guests with a friendly and hospitable demeanor, ensuring a positive first impression.
- Demonstrated an in-depth knowledge of the menu, including Mexican and seafood specialties, to provide recommendations and answer customer inquiries.
- Accurately and efficiently took food and beverage orders, accommodating special requests and dietary preferences.
- Delivered orders promptly and presented dishes with attention to detail, ensuring they met high culinary standards.
- Anticipated and fulfilled guest needs, refilling drinks, clearing plates, and addressing any additional requests promptly.
- Managed payment transactions with precision, handling cash, credit cards, and ensuring bills were presented promptly.
- Collaborated seamlessly with kitchen and bar staff to ensure smooth service flow and resolve any order discrepancies.
- Maintained a clean and organized dining area, adhering to sanitation and safety standards.
- Thrived in high-pressure situations during busy shifts, maintaining composure and providing top-notch service.
- Consistently received commendations and positive feedback from satisfied customers for exceptional service and attention to detail.
Call Center Representative
Harland Clarke
04.2021 - 10.2021
- Efficiently handled inbound and outbound customer calls, addressing inquiries, resolving issues, and providing information about products and services.
- Demonstrated excellent product knowledge and communication skills to assist customers in a professional and courteous manner.
- Maintained a high level of accuracy and attention to detail while processing customer orders, payments, and account updates.
- Met and exceeded performance targets, consistently achieving high customer satisfaction ratings.
- Collaborated effectively with team members and supervisors to improve call center processes and provide feedback for continuous improvement.
- Adapted quickly to changing procedures and technologies, staying up-to-date with company policies and product offerings.
Education
Business Management
St. Philip’s College
High School Diploma - undefined
Thomas Jefferson High School
01.2016
Skills
- Strong Attention to Detail
- Money Handling
- Call Center Support
- Chat/Text Support
- Food Handling/Service
- Bilingual - Fluent Spanish
- Billing Support
- Analytical and Critical Thinking
- Negotiation and Resolution
- Adapts Service Approach
Certification
- TABC (Texas Alcoholic Beverage Commission) Certification
- Food Handler Certification
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Loan Star Title Loans
09.2024 - Current
Retail Sales Associates
Old Navy
12.2022 - 03.2023
Waitress/Cashier/ Server
Costa Pacifica
08.2021 - 12.2021
Call Center Representative
Harland Clarke
04.2021 - 10.2021
Business Management
St. Philip’s College
High School Diploma - undefined
Thomas Jefferson High School