Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Tanya Guillory

Hammond,LA

Summary

Dedicated Customer Service Specialist with 10+ years providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues professionally. Highly skilled in fast and accurate data entry, showcasing significant experience managing large volumes of information. Possesses strong organizational skills and the ability to prioritize tasks effectively, ensuring timely project completion. Demonstrated capability to improve data processing workflows, leading to increased efficiency in previous roles.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Intuit Quickbooks
12.2024 - Current
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
  • Maintained detailed records of customer interactions, transactions, and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries via phone, email, and chat.
  • Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Updated databases with new and modified customer data.
  • Important skills include a typing speed of 25wpm with accuracy, attention to detail, great organization skills and excellent communication skills

Manager on Duty

Save A Lot
09.2021 - 12.2024
  • Monitored staff performance and provided feedback to ensure quality customer service.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Customer Service Representative

Main's Market
09.2018 - 01.2021
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Performed root cause analysis of customer complaints regarding product or service issues.

Customer Care Representative

Boomtown Casino & Hotel New Orleans
08.2015 - 12.2016
  • Answered customer inquiries over the phone and via email.
  • Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
  • Answered incoming calls in a timely manner and provided accurate information on products and services.
  • Utilized computer systems to access accounts for research purposes.
  • Followed up with customers via email or telephone as needed regarding account status or other inquiries.

Education

BBA - Business Entrepreneurship

Strayer University
Washington, DC
08-2024

Skills

  • Effective communication skills
  • Client communication
  • Customer service via phone
  • Delivering customer support
  • Inbound and Outbound Calling
  • Effective conflict resolution
  • CRM software proficiency
  • Effective time management
  • Strong verbal and written communication
  • Customer communication
  • CRM and office management software
  • Time management
  • Excellent verbal and written communication skills
  • Strong attention to detail
  • Active listening
  • Microsoft Excel
  • POS systems expert
  • Quality control
  • Excellent time management
  • Organizational skills
  • Software knowledge
  • Attention to detail
  • Documentation
  • Typing proficiency

Certification

  • ABO Card, 2026-11-01
  • Food Handler Certification

Timeline

Customer Service Representative

Intuit Quickbooks
12.2024 - Current

Manager on Duty

Save A Lot
09.2021 - 12.2024

Customer Service Representative

Main's Market
09.2018 - 01.2021

Customer Care Representative

Boomtown Casino & Hotel New Orleans
08.2015 - 12.2016

BBA - Business Entrepreneurship

Strayer University

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Tanya Guillory