- Youth mentor, providing guidance and support to empower the next generation of leaders
- Community Cleanup
- Mindfulness Practices
- Passionate about balancing physical health with mental and emotional wellness
- Crafting and DIY Projects
Ashley Sims
Hammond,LA
Summary
Dynamic and self-driven Certified Social Worker with over 15 years of experience in behavioral health, care coordination, crisis intervention, and wraparound services. Proven track record in enhancing service delivery, boosting client engagement, and fostering robust community partnerships demonstrates a commitment to excellence. Expertise in trauma-informed care, motivational interviewing, and culturally responsive practices complements a strong leadership style that motivates teams and cultivates positive dynamics to achieve ambitious goals. Dedicated to fostering an open, communicative culture that empowers team members to contribute meaningfully to organizational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Wrap Supervisor
Choices Coordinated Care Solutions
05.2025 - Current
- Supervise multidisciplinary teams supporting youth with complex behavioral and emotional needs, overseeing an active caseload of 35+ youth and families.
- Increased wraparound fidelity compliance by 18% through targeted coaching, documentation audits, and quality review processes.
- Implemented trauma-informed coaching strategies that improved family engagement rates by 22%.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Referral Coordinator
CenterWell Senior Primary Care
09.2021 - 05.2025
- Coordinated 300+ referrals monthly for older adult patients, ensuring 95% on-time completion and continuity of care.
- Reduced referral processing delays by 30% by streamlining authorization workflows and improving communication with specialists.
- Supported quality improvement initiatives that contributed to a 12% increase in patient satisfaction scores.
- Scheduled appointments with specialists on behalf of clients.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
Intern
Tangipahoa Parish School System
09.2023 - 12.2024
- Collaborated with team members, school personnel and family members to develop individual plans of care for students.
- Developed intervention plans based on established guidelines and individual needs.
- Improved behaviors through modeling, role-playing and other effective strategies.
- Completed observations of students in classroom and social situations.
- Met with teachers to establish goals for students in intervention program.
Certified Nursing Assistant
Christwood Retirement Community
07.2021 - 03.2023
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Intake Coordinator
Beacon Behavioral Hospital
10.2017 - 03.2023
- Conducted psychosocial assessments for over 6,000 inpatient and outpatient admissions during 10-year tenure.
- Served as the first point of contact for crisis callers, handling an average of 40+ crisis calls per week with empathy and de-escalation skills.
- Improved documentation accuracy by 25% through collaboration with clinical teams and implementation of streamlined intake procedures.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
Wrap Facilitator
Choices Coordinated Care Solutions
01.2017 - 01.2021
- Facilitated individualized care plans for 25–30 families at any given time using strengths-based and culturally responsive approaches.
- Conducted 50+ home visits monthly to maintain engagement and monitor progress toward goals.
- Connected families to natural supports and community resources, contributing to a 40% increase in long-term stability outcomes.
- Identified areas in need of improvement and implemented solutions.
Behavioral Health Technician
Beacon Behavioral Hospital
08.2015 - 09.2017
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Conducted client rounds to check on residents.
- Provided therapeutic activities to assist with patient development.
Education
Master's Degree - Social Work
Louisiana State University
Baton Rouge, LA03-2025
CNA Certificate - Nursing
Northshore Technical College
Lacombe, LA06-2021
Bachelor of Arts - Psychology
Grambling State University
Grambling, LA05-2010
Skills
- Community resource linkage
- Cultural competency
- Managed care & insurance processes
- Organizational & follow-up skills
- Motivational interviewing
- Advocacy & empowerment
- Crisis intervention
- Documentation accuracy & compliance
- Relationship building
- Complex Problem-solving
- Conflict resolution
- Schedule development
Certification
- CPR/First Aid (2025)
- Certified Social Worker, Louisiana State Board of Social Work Examiners (2025)
Interests
Timeline
Wrap Supervisor
Choices Coordinated Care Solutions
05.2025 - Current
Intern
Tangipahoa Parish School System
09.2023 - 12.2024
Referral Coordinator
CenterWell Senior Primary Care
09.2021 - 05.2025
Certified Nursing Assistant
Christwood Retirement Community
07.2021 - 03.2023
Intake Coordinator
Beacon Behavioral Hospital
10.2017 - 03.2023
Wrap Facilitator
Choices Coordinated Care Solutions
01.2017 - 01.2021
Behavioral Health Technician
Beacon Behavioral Hospital
08.2015 - 09.2017
Master's Degree - Social Work
Louisiana State University
CNA Certificate - Nursing
Northshore Technical College
Bachelor of Arts - Psychology
Grambling State University