Alexa Taylor
Indianapolis,IN
Summary
Focused on supporting senior leadership by leveraging organizational skills and attention to detail. Experienced in managing complex schedules and enhancing office operations, ensuring efficient communication and productivity. Committed to contributing effectively to team success and fostering a supportive work environment.
Overview
4
4
years of professional experience
Work History
Loss Mitigation Underwriter
Capital Staffing Solutions
Indianapolis, Indiana
05.2026 - 09.2026
- Evaluated borrower applications for loan modifications and loss mitigation options.
- Analyzed financial documents to determine eligibility for loss mitigation programs.
- Reviewed and processed requests for loan modifications and short sales.
- Collaborated with internal teams to ensure compliance with industry regulations.
Patient Scheduler
IU Health
Indianapolis, Indiana
01.2026 - 05.2026
- Scheduled patient appointments using electronic health record systems to optimize workflow.
- Managed patient inquiries and resolved scheduling conflicts to enhance patient satisfaction.
- Coordinated communications between patients and healthcare providers to facilitate timely information exchange.
- Maintained accurate records of patient visits in electronic health record systems for compliance.
Office Manager
A-1 Window Cleaning Service
Plainfield, Indiana
03.2024 - 01.2026
- Collaborated with project manager to ensure seamless operations and successful project execution. Managed calendars, scheduled clients, and coordinated logistics for timely and efficient communication. I played a crucial role in responding to client inquiries, answering phone calls and managing emails to maintain a high level of professionalism and responsiveness. Assisted project manager and delivered exceptional service to clients, enhancing client satisfaction and loyalty.
- Managed daily office operations and coordinated staff schedules for efficiency.
- Maintained inventory levels and ordered supplies to ensure smooth workflow.
- Assisted in hiring and training new employees for various office roles.
Administrative Assistant to the Dean
Arapahoe Community College
02.2023 - 07.2023
- Prepared and maintained accurate records, handled incoming calls and inquiries professionally, and coordinated programs with guest speakers while arranging logistics and catering for events. Monitored credit card transactions, prepared expense reports, and managed filing systems to ensure efficient document retrieval. Entered data into various systems, performed clerical tasks, and managed dean's calendar, scheduling meetings and appointments with precision. Through my attention to detail, organizational skills, excellent communication abilities, I effectively supported the deans office, allowing them to focus on their key responsibilities while maintaining a high level of professionalism and productivity.
- Coordinated schedules and meetings for the Dean and faculty members.
- Managed correspondence, including emails and phone calls for the Dean.
- Maintained accurate records of departmental activities and documents.
Administrative Assistant
Passport Health Co
08.2022 - 02.2023
- Provided exceptional support to the team while facilitating seamless day-to-day operations. Executed record filing, operated multi-line phone system, and answered client inquiries promptly and professionally, enhancing communication and service delivery. Received and sorted packages, restocked supplies, and updated account information, ensuring operational efficiency and accuracy in record-keeping. Additionally, I offered personalized assistance to clients, paying close attention to their special needs and wants to ensure a tailored experience. Provided support and attention to detail, contributing to company's reputation for excellence and ensuring exceptional client experiences.
- Managed scheduling for appointments and meetings with clients and staff.
- Prepared and organized documents for medical staff and patient consultations.
- Coordinated communication between departments to ensure smooth operations.
Customer Service Rep
MD Wise
05.2022 - 08.2022
- As a customer service representative, I provided support to clients, addressing inquiries, concerns, and suggestions promptly and professionally. Actively listened to customers, empathized with issues, and responded promptly to resolve problems. Clarified customer issues, gathered necessary information to provide accurate, effective solutions. Proactively handled customer complaints, took ownership of resolving issues, and ensured customer satisfaction. I successfully resolved customer concerns, built trust, and maintained a positive reputation for the company.
- Provided timely and effective support to customer inquiries via phone and email.
- Resolved customer complaints by identifying issues and offering appropriate solutions.
- Assisted team in managing product returns and exchanges per company policy.
Education
AS - Psychology
IUPUI
Indianapolis, IN01-2018
Skills
- Loan processing software
- Financial analysis
- Documentation review
- Project management
- Time management
- Strong organizational skills
- Adaptability
- Effective communication
- Proactive approach
Timeline
Loss Mitigation Underwriter
Capital Staffing Solutions
05.2026 - 09.2026
Patient Scheduler
IU Health
01.2026 - 05.2026
Office Manager
A-1 Window Cleaning Service
03.2024 - 01.2026
Administrative Assistant to the Dean
Arapahoe Community College
02.2023 - 07.2023
Administrative Assistant
Passport Health Co
08.2022 - 02.2023
Customer Service Rep
MD Wise
05.2022 - 08.2022
AS - Psychology
IUPUI