Alexa Trejo
Stafford
Summary
Knowledgeable and highly-motivated employee with solid background in administrative functions, including office management and staff coordination. Successfully streamlined office operations, enhancing productivity and efficiency. Demonstrated proficiency in problem-solving and maintaining effective communication within teams.
Overview
8
8
years of professional experience
Work History
Administrator
Cancer & Blood Specialist of NOVA
09.2024 - Current
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
- Collaborated closely with medical staff to coordinate patient care plans and support overall clinic operations.
Store Manager
Monarch Pool Care
02.2020 - 08.2024
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Supervisor
Princeton Data Source
09.2017 - 01.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Monitored incoming calls and emails in order to ensure that all inquiries were answered in a timely manner.
- Maintained high levels of confidentiality, protecting respondent privacy according to company policy and industry regulations.
- Updated databases regularly with completed notes from each telephone interview conducted.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
High School Diploma -
North Stafford High School
Stafford, VASkills
- Office Management
- Problem-Solving
- Excellent Customer Relations
- Multitasking and Organization
- File Management
- Invoice Processing
- Detail Oriented
- Reliability
- Interpersonal Communication
- Data entry
- Recordkeeping and file management
Timeline
Administrator
Cancer & Blood Specialist of NOVA
09.2024 - Current
Store Manager
Monarch Pool Care
02.2020 - 08.2024
Supervisor
Princeton Data Source
09.2017 - 01.2020
High School Diploma -
North Stafford High School
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