Alexa Umana
Miami,FL
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Managuita Restaurant
Miami , FL
03.2020 - Current
- Delivered exceptional guest service with a focus on personalized hospitality and attention to detail.
- Trained, mentored, and supervised employees to maintain consistent service excellence.
- Managed vendor relationships, cash flow, and inventory to ensure operational efficiency.
- Resolved customer concerns professionally and discreetly.
Flight Attendant
American Airlines
Miami, FL
10.2023 - 09.2024
- Ensured passenger safety and comfort on domestic and international routes in accordance with FAA and company standards.
- Conducted safety briefings and pre-flight inspections with precision and attention to detail.
- Delivered premium in-flight service, adapting to diverse passenger needs and situations.
- Maintained composure and professionalism in high-pressure and time-sensitive environments.
- Collaborated effectively with flight deck and cabin crew to achieve seamless flight operations.
Customer Service & Sales Representative
DIRECTV
Miami, FL
01.2017 - 02.2020
- Provided customer support and technical assistance while maintaining high satisfaction ratings.
- Consistently exceeded performance goals in a fast-paced environment.
- Built rapport with customers, delivering solutions tailored to individual needs.
- Demonstrated strong verbal communication, problem-solving, and multitasking skills.
Education
Education -
Miami Dade College
Miami, FLFAA Certification -
American Airlines
Fort Worth, TXSkills
- In-Flight Safety & Emergency Preparedness
- Bilingual: English & Spanish
- Leadership & Team Collaboration
- Professional Communication & Poise
- Adaptability in High-Pressure Situations
- Time Management & Reliability
Timeline
Flight Attendant
American Airlines
10.2023 - 09.2024
Restaurant Manager
Managuita Restaurant
03.2020 - Current
Customer Service & Sales Representative
DIRECTV
01.2017 - 02.2020
Education -
Miami Dade College
FAA Certification -
American Airlines