alexa Velasquez Oyuela
Dallas,TX
Summary
Dynamic and reliable professional with a strong work ethic, honed at Hyatt Regency Dallas. Proven ability in conflict resolution and problem-solving, enhancing guest satisfaction. Experienced in child supervision and creative play, ensuring a safe and engaging environment for children. Adaptable and empathetic, committed to meeting diverse family needs.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
2027
2027
years of professional experience
Work History
Babysitter
Nany(on Call)
Dallas, TX
2016 - Current
- Supervised children in safe environments, ensuring adherence to established safety protocols.
- Planned and organized engaging activities tailored to children's age and interests.
- Communicated effectively with parents regarding children's progress and daily activities.
- Adapted quickly to changing schedules and specific family needs, demonstrating flexibility.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Reassured children when upset providing emotional support and stability.
- Communicated with parents regarding children's progress and development, raising any issues.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Customer Service Representative
Hyatt Regency Dallas at Reunion
Dallas, TX
05.2025 - 05.2026
- Provided exceptional customer support, resolving inquiries and complaints efficiently
- Assisted guests with special requests, enhancing overall guest satisfaction.
- Assisted guests with inquiries, ensuring prompt and courteous service.
- Resolved customer complaints effectively, enhancing guest satisfaction.
- Collaborated with team members to maintain high service standards.
- Trained new staff on customer service protocols and system usage.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Improved resolution time with effective problem-solving for customer complaints.
Customer Service Cashier
Mexican Restaurant Association
Dallas, TX
03.2023 - 11.2024
- Provided exceptional customer support, resolving inquiries and complaints efficiently
- Assisted guests with special requests, enhancing overall guest satisfaction.
- Assisted guests with inquiries, ensuring prompt and courteous service.
- Resolved customer complaints effectively, enhancing guest satisfaction.
- Collaborated with team members to maintain high service standards.
- Trained new staff on customer service protocols and system usage.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Improved resolution time with effective problem-solving for customer complaints.
Education
High School Diploma -
Harmony Science Academy Dallas
Dallas, TX05-2020
Skills
Patience and empathy
Problem-solving
Time management
Strong work ethic
Reliability
Following directions
Flexible scheduling
Child supervision
Conflict resolution
Toddler care experience
Creative play ideas
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
Hyatt Regency Dallas at Reunion
05.2025 - 05.2026
Customer Service Cashier
Mexican Restaurant Association
03.2023 - 11.2024
Babysitter
Nany(on Call)
2016 - Current
High School Diploma -
Harmony Science Academy Dallas