Alexa Vuittonet
Fort Worth,TX
Summary
Accomplished Assistant Manager at Orange Leaf Frozen Yogurt, Forward-thinking and skilled at operating departments efficiently to meet goals. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive and hardworking individual focused on continuous operational improvement.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Orange Leaf Frozen Yogurt
01.2022 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Notified supervisor and peers of low product inventory and customer complaints.
- Kept tidy and organized area to comply with cleanliness standards.
Front Desk Receptionist
Polished Nail Salon And Spa
06.2021 - 12.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled, coordinated and confirmed appointments and meetings.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected payments, processed transactions and updated relevant records.
Shift Lead
Smoothie King
12.2020 - 05.2021
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
Education
High School Diploma -
Western Hills High School
Fort Worth, TX05.2024
Skills
- Product and service knowledge
- Compliance understanding
- Customer Relations
- Business Administration
- Customer Service
- Supply Replenishment
- Time Management
- Front Desk Management
- File Management
Timeline
Assistant Manager
Orange Leaf Frozen Yogurt
01.2022 - Current
Front Desk Receptionist
Polished Nail Salon And Spa
06.2021 - 12.2021
Shift Lead
Smoothie King
12.2020 - 05.2021
High School Diploma -
Western Hills High School
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