Enthusiastic, reliable and passionate professional who takes pride in providing excellent customer service and creating outstanding relationships with and for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a focused and prompt manner. Maintains focus, positive attitude and diligence in high stress environments. Expert Sommelier with strong track record of success in running efficient and profitable operations. Equipped with appropriate abilities and knowledge to revitalize business and increase market share with proven strategies and innovative mindset focused on effective promotion and customer relations. Constantly striving to learn new skills and exceed goals in all types of settings.