Job Search Status
Open to workDesired start date: Immediately
Open To Work
Karen Watterson
Columbus,OH
Work Preference
Summary
Professional with 25 years of management experience in hospitality, retail, law, and healthcare. Proven ability to work alone or lead teams of 2 to 300 members while prioritizing customer service excellence and operational efficiency. Expertise in enhancing patient experiences and supporting healthcare initiatives in hospital or community care settings. Seeking a full-time role as a Patient Access Representative to leverage diverse skills.
Overview
25
25
years of professional experience
Work History
Wine and Beer Buyer & Steward
The Marketplace & Weiland’s Market
Columbus
04.2023 - Current
- Reviewed customer feedback to generate merchandise ideas and enhance existing products.
- Presented innovative merchandise concepts and campaigns to executives and sales teams.
- Explained product features and benefits to staff and customers for improved understanding.
- Monitored product margins, managing resales effectively within budget constraints.
- Conducted market research to evaluate suppliers and assess product quality and pricing.
- Developed purchasing strategies aligned with company budgets to optimize sales efforts.
- Prepared reports on procurement activities, highlighting savings and challenges faced.
- Ensured compliance with regulations governing purchasing activities throughout the process.
Fulfillment Center Associate
Amazon
Hamburg
03.2020 - 04.2023
- Sorted and packed customer orders for timely shipment to various locations.
- Collaborated with team members to optimize order processing workflows.
- Maintained inventory accuracy through regular cycle counts and quick stock replenishment.
- Monitored product quality during packing to uphold customer satisfaction standards.
- Prepared shipping labels with correct information for each order efficiently.
- Utilized computer systems to track shipments and ensure accurate data updates.
- Addressed customer inquiries promptly, resolving issues to enhance service quality.
- Completed shipping paperwork, attached labels, and scanned barcodes for tracking purposes.
Medication Technician, Hospice & Gen. Caregiver
Caring Matters, Faithful Nursing, GHG Global Healt
Lebanon, Hershey, & Harrisburg
04.2014 - 03.2020
- Administered medications per strict protocols to ensure patient safety.
- Monitored patient reactions and reported changes to nursing staff promptly.
- Maintained accurate medication records for compliance with regulatory standards.
- Collaborated with healthcare teams to optimize medication management strategies.
- Educated patients on medication use, side effects, and adherence effectively.
- Conducted routine inventory checks to prevent medication shortages.
- Ensured adherence to prescribed medication regimens as ordered by physicians.
- Documented all administered medications in patient charts accurately.
Education
Diploma - Licensed Practical Nursing Certification
Lebanon Co. PA, Career & Technical School
Lebanon County, PA01-2018
Bachelor of Science - Legal Studies
Central Penn College
Harrisburg, PA01-2017
Associate of Applied Science - Paralegal Specialist
Keystone Technical Institute
Harrisburg, PA01-2015
Skills
- Exceptional customer service and communication skills: Able to provide clear, patient, and empathetic verbal and written communication to create a positive experience and foster trust
- Empathy and compassion: having the ability to build strong relationships and manage potentially emotional or challenging interactions effectively
- Strong attention to detail and accuracy: ability to collect and enter sensitive patient demographic, medical, and financial information into EHR systems, focused on accuracy in data entry to avoid patient safety issues, proper billing, insurance coverage, and potential delays in care
- Knowledge of medical terminology and insurance: An understanding of medical terms, insurance plans, and basic billing processes helps in understanding the patient’s experience and in answering their questions and/or where they can go for answers
- Problem-solving and adaptability: I have the ability to think critically, solve problems independently, multitask, and adapt to changing conditions, which helps to ensure smooth operations and efficient resolutions to any patient concerns
Timeline
Wine and Beer Buyer & Steward
The Marketplace & Weiland’s Market
04.2023 - Current
Fulfillment Center Associate
Amazon
03.2020 - 04.2023
Medication Technician, Hospice & Gen. Caregiver
Caring Matters, Faithful Nursing, GHG Global Healt
04.2014 - 03.2020
Diploma - Licensed Practical Nursing Certification
Lebanon Co. PA, Career & Technical School
Bachelor of Science - Legal Studies
Central Penn College
Associate of Applied Science - Paralegal Specialist
Keystone Technical Institute