ALEXAH JONES
Philadelphia,PA
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Mayfair Diner
06.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Monitored self-checkout systems and provided help in resolving complex problems.
Customer Service Associate
WAWA
09.2021 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Developed and actualized customer service initiatives to decrease wait times.
Shoprite, Food Service Clerk
Shop Rite Food Market
08.2019 - 04.2020
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Education
No Degree -
Holy Family University
Philadelphia, PAHigh School Diploma -
New Foundations Charter High School
Philadelphia, PA06.2019
Skills
- Bill Computation
- Refunds and Exchanges
- Creative Arts
- POS Inventory System Operation
- Sales Expertise
- Money Handling
- Customer Service
- MS Office Proficiency
Timeline
Restaurant Hostess
Mayfair Diner
06.2022 - Current
Customer Service Associate
WAWA
09.2021 - 03.2022
Shoprite, Food Service Clerk
Shop Rite Food Market
08.2019 - 04.2020
No Degree -
Holy Family University
High School Diploma -
New Foundations Charter High School