Alexander Abernathy Jr
Euclid,OH
Summary
Efficient in enhancing customer experiences and POS transactions. Well established in fast-paced environments, mastering food preparation safety and customer engagement. Demonstrated exceptional organizational skills and a commitment to positive interactions, achieving a significant increase in customer satisfaction. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team/Crew Member
Raising Cane's Chicken Fingers
Mentor, OH
06.2023 - Current
- Organized and detail-oriented, with a strong work ethic.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Enhanced team productivity by maintaining a clean and organized workspace.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Demonstrated strong time management skills while managing multiple projects.
- Promoted a positive work environment through effective communication and teamwork among staff members and consumers.
Sales Associate
JD Sports
Mentor, OH
06.2023 - 08.2023
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed inventories on a regular basis to track stock levels.
- Engaged with customers to build rapport and loyalty.
- Greeted customers and provided exceptional customer service.
Student Intern
College Now
Euclid, OH
02.2023 - 03.2023
- Reported to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff. Accepted critiques and suggestions for areas of improvement.
- Gained operational knowledge and supported departmental needs.
- Provided clerical support, addressing routine and special requirements.
- Managed students within the program and assisted with the curriculum being taught.
Team/Crew Member
Kentucky Fried Chicken
Willowick , OH
10.2021 - 01.2023
- Coordinated with kitchen staff to ensure timely preparation and delivery of customer orders, minimizing wait times, and ensuring high-quality products.
- Promoted teamwork through active listening and open communication, fostering a positive work culture among crew members.
- Restocked customer and crew areas with necessary supplies, and rotated stock as required.
- Greeted customers at the drive-thru and front counter, processing orders and POS efficiently.
Education
High School Diploma -
Euclid High School
Euclid, OH05-2024
Skills
- Customer Service Expertise
- Conflict Resolution Techniques
- Professional and Strong Work Ethic
- Safe Food Handling
- POS
Certification
- 10-Hour General Industry Safety and Health, OSHA
- Social Media Simternship - High school, StuKent
- Customer Service and Sales Certified Specialist, NRF Foundation: Rise Up
- Entrepreneurship & Small Business, Certiport
- Ohio Means Job Readiness Seal, Ohio Means Jobs
Timeline
Team/Crew Member
Raising Cane's Chicken Fingers
06.2023 - Current
Sales Associate
JD Sports
06.2023 - 08.2023
Student Intern
College Now
02.2023 - 03.2023
Team/Crew Member
Kentucky Fried Chicken
10.2021 - 01.2023
High School Diploma -
Euclid High School