Alexander Adams
Dedicated and enthusiastic customer service professional with a proven ability to deliver exceptional service, communicate effectively, and analyze customer inquiries to ensure satisfaction. Seeking to contribute strong interpersonal skills, problem-solving abilities, and attention to detail as a Customer Service Agent.
Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.
Knowledgeable insurance specialist with solid foundation in specialized tasks and track record of delivering results through targeted initiatives. Proven ability to implement effective strategies that enhance operational efficiency and support team objectives. Demonstrated proficiency in problem-solving and project management.
Skills
Work History
Insurance Verificaiton Specialist *Remote*
2 Years 8 Months- Verified patient insurance eligibility and pharmacy benefits for specialty medication access.
- Investigated coverage requirements, prior authorization status, and payer restrictions for prescriptions.
- Reviewed claim rejections and resolved billing discrepancies with insurers and internal teams.
- Communicated missing documentation needs to patients, prescribers, and pharmacy staff.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Team lead classes for new hires on processing SOP and teaching benefit verifications.
Turbo Tax Customer Service Agent (Seasonal)
1 Year 11 Months- Responded to an average of 50+ customer inquiries per day, providing timely and accurate information regarding products, services, and order statuses.
- Resolved customer inquiries through phone, email, and chat with accurate, timely support.
- Processed orders, returns, and account updates using CRM and ticketing systems.
Education
Associates of Arts - Communications
Associate of Arts - Finance
- Under graduate
- GPA: 3.5