Latuana Edmeade
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
2
2
years of professional experience
1
1
Certificate
Work History
Licensed Health Insurance Agent ( Remote)
Elevance Health
10.2023 - Current
- Handled escalated customer concerns promptly and professionally, resolving issues to the client''s satisfaction.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Enhanced customer retention through effective relationship-building and follow-up strategies.
- Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
Technical Support Representative ( Remote)
Teleperformance USA
01.2023 - 10.2023
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Licensed Health Insurance Agent ( Remote)
Teleperformance USA
09.2022 - 12.2022
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Handled escalated customer concerns promptly and professionally, resolving issues to the client''s satisfaction.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
Education
Some college - Criminal Justice
Daytona State College
Palm Coast, FL08.2006
GED -
York Community College
Queens, NY11-2001
Skills
- Call Center Customer Service
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Leadership
- Active Listening
- Effective Communication
- Insurance sales
- Data Entry
- Customer Retention
- Compliance knowledge
- Remote Technical Support
Certification
- Life and Health Insurance Producer License
- Advanced Cardiac Life Support Certification (ACLS)
- First Aid Certification
- CPR/AED Certification
Additional Information
Insurance health and life certification, Notary certification
Timeline
Licensed Health Insurance Agent ( Remote)
Elevance Health
10.2023 - Current
Technical Support Representative ( Remote)
Teleperformance USA
01.2023 - 10.2023
Licensed Health Insurance Agent ( Remote)
Teleperformance USA
09.2022 - 12.2022
Some college - Criminal Justice
Daytona State College
GED -
York Community College
Similar Profiles
Brittany OwensBrittany Owens
Customer Service Representative at Elevance HealthCustomer Service Representative at Elevance Health
Arthur LeeArthur Lee
Data Entry Specialist at Elevance HealthData Entry Specialist at Elevance Health
Rachael LeeRachael Lee
Customer Service Representative III at Elevance HealthCustomer Service Representative III at Elevance Health
Rikki RamirezRikki Ramirez
Prior Authorization Specialist at Elevance HealthPrior Authorization Specialist at Elevance Health
Ketha JudgewareKetha Judgeware
Licensed Health Insurance Agent (Remote) at BLOOM INSURANCELicensed Health Insurance Agent (Remote) at BLOOM INSURANCE