Alexander Alcaraz
Jamaica ,NY
Summary
Dynamic and results-driven professional with a strong background in retail management at Poke United. Proven expertise in enhancing customer service and operational efficiency, while fostering teamwork and collaboration. Skilled in inventory management and staff training, consistently achieving a welcoming environment that boosts customer satisfaction.
Overview
3
3
years of professional experience
Work History
Store Partner
Poke Bowl
Manhattan, NY
01.2025 - 02.2026
Store Manager
Poke United
Manhattan, NY
03.2024 - 02.2026
- Assisted in managing daily store operations and ensuring a welcoming environment.
- Supported inventory management processes by tracking stock levels and organizing replenishment activities.
- Engaged with customers to provide product information and enhance overall shopping experience.
- Contributed to staff training sessions focused on customer service excellence and operational procedures.
- Implemented visual merchandising standards to maintain an appealing store layout and product display.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
Mcdonals
Woodhaven, NY
01.2023 - 12.2023
- Led daily operations, ensuring high standards of food safety and quality.
- Trained and mentored staff on service protocols and operational procedures.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Implemented staff scheduling to optimize labor costs and enhance service delivery.
Education
No Degree - Food Safety
New York
Manhattan, NY10.2023
High School Diploma - Electrical Engineering
UdeA
12.2019
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Multitasking
Problem resolution
Verbal communication
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Store Partner
Poke Bowl
01.2025 - 02.2026
Store Manager
Poke United
03.2024 - 02.2026
Mcdonals
01.2023 - 12.2023
No Degree - Food Safety
New York
High School Diploma - Electrical Engineering
UdeA