Jalen Willis
Gulfport,MS
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Uber Partner
Uber Eats
Gulfport, MS
12.2022 - Current
- Communicated regularly with Uber support staff regarding any issues that arose during trips.
- Followed company policies and procedures related to driver conduct on the road.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Inspected vehicle and personally handled routine upkeep.
Recreation Aide
MWR
Gulfport, MS
06.2021 - Current
- I have worked at every MWR building on the NCBC Naval Base. I have a login for most of the places so I can work the register. The main place I work at is the movie theater where I work the register, sell concession items and clean up after each movie. I also download the movies into the computer and put them on a set schedule for a showing. I sometimes dress up if we are showing a little kids movie and take pictures with the kids. At auto hobby, a self work place for cars on base, I help put cars on lifts and work the register if needed. I'll also clean up if the person who worked on their vehicle did not. At the gym I greet patrons when they come in the door and hand out towels or any other equipment they need. I also wash and dry the towels and straighten up the locker rooms when it's closing time. At Liberty I have a login for the register just in case they need me to work the register. I hand out games and laptops for the patrons to use, and I also put on movies for them to watch in the back where the big screen is. If there is any technical difficulty I am usually the first person anyone comes to. When I work at the restaurant on the base, I'm working the second register and also the delivery driver. If they need me to I will work the first register.
- Introduced new arrivals to other participants, explained facility rules and encouraged participation.
- Conducted tours of facilities, explaining rules and regulations.
- Provided support to individuals with disabilities who require additional assistance when participating in recreation programs.
- Monitored participant behavior during recreational activities to ensure adherence to rules and regulations.
- Assisted with the organization of recreational activities and events.
- Cultivated relationships with patrons and residents to understand unique individual needs and implemented therapeutic recreational activities.
- Assisted in maintaining cleanliness and orderliness of the recreation area before, during and after each event or activity.
- Integrated social aspects into activities by encouraging partnerships and team-based participation.
- Documented individual progress toward meeting treatment goals.
- Provided assistance to participants in recreational activities.
- Set up facility areas with supplies, tables and chairs for planned activities.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Helped participants enjoy activities while ensuring adherence to protocol.
Substitute Teacher
Kelly Services
Gulfport, MS
03.2021 - Current
- Graded tests and assignments using head teacher's grading guidelines.
- Followed established lesson plans to continue learning trajectory.
- Answered student questions about course concepts.
- Explained assignments and relayed information from lead teacher.
- Engaged students in discussions to promote interest and drive learning.
- Adapted teaching methods to accommodate diverse learning styles.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Monitored student progress throughout the day.
- Assisted with classroom management issues when needed.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
- Took attendance and maintained attendance records during period as substitute.
- Addressed rowdy and uncooperative students by speaking firmly and informing head teacher of transgressions.
Education
High School Diploma -
Gulfport High School
Gulfport, MS05-2017
Some College (No Degree) - Education
Mississippi Gulf Coast Community College
Perkinston, MSSkills
- Route Planning
- Vehicle Maintenance
- Punctuality
- Situational Awareness
- Activity Supervision
- Safety Awareness
- Equipment Management
- Safety Training
- CPR Certified
- Activities of Daily Living
- Customer and Service-Oriented
- Friendly, Positive Attitude
- Relationship Building
- Problem-Solving
- Staff Training
- Payment Collection
- Merchandise Restocking
- Customer Complaint Resolution
- Guest Services
- Customer Service
- Cash Handling
- Customer Satisfaction
- Customer Inquiries
- Positive and Professional
- Cash Management
- POS System Operation
Timeline
Uber Partner
Uber Eats
12.2022 - Current
Recreation Aide
MWR
06.2021 - Current
Substitute Teacher
Kelly Services
03.2021 - Current
High School Diploma -
Gulfport High School
Some College (No Degree) - Education
Mississippi Gulf Coast Community College