Alexander Allen
Troutman,NC
Summary
Sales professional equipped in fostering client relationships and achieving sales targets. Known for strong focus on teamwork and delivering results. Adaptable to changing market conditions and skilled in persuasive communication and strategic planning.
Skilled in managing documentation, inventory and reporting. Highly motivated, "lead by example" manager with an exemplary track record of cultivating talent and directing cohesive and focused teams. Skilled at establishing and maintaining strategic business relationships to generate essential business opportunities. Adept in building cross-functional staff, demonstrating exceptional communication skills and making critical decisions during challenges.
Overview
13
13
years of professional experience
Work History
Sales Representative/Project Manager
Insul-Maxx Spray Foam & Coatings
06.2024 - Current
- Managed the whole process; from finding a client, measuring homes, drafting up a quote, scheduling the job and managing the project until completion.
- Identified and pursued new sales opportunities through effective prospecting techniques.
- Proficient in takeoff software, measuring jobs off plans and measuring on site.
- Cultivated strong client relationships and communication to enhance customer satisfaction and retention.
- Delivered product presentations to educate customers on benefits of spray foam solutions.
- Collaborated with project teams to ensure seamless execution of client projects and installations.
- Enhanced client satisfaction by addressing concerns promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Lead Field Technician
KNC Technologies
07.2023 - 06.2024
- Led field operations with a team of technicians on cabling, termination, and installation of security cameras.
- Led projects from start to completion ahead of schedule through effective team collaboration and resource allocation.
- Developed strong relationships with clients, leading to increased repeat business opportunities and referrals from satisfied customers.
- Trained technicians, enhancing their skills and knowledge to contribute effectively to the team's success.
- Completed required documentation such as work-completed reports, timesheets and quality assessments via handwritten forms or business system input screens.
- Maintained an organized inventory of tools and equipment, streamlining access for all team members when needed.
- Maintained safe working conditions by keeping work areas clean and free from unneeded items.
- Properly labeled, tested, aimed and dedicated an IP address to all cameras.
- Troubleshot systems, traced problems and diagnosed root causes.
Truck Engineer/Manager/Lead Field Technician
Tournament Event Logistics
01.2017 - 04.2023
- Managed up to 15 employees every week on-site and had 4 employees directly reporting to me at all times.
- Approved flights, rental cars, and Concur expense reports for my 4 direct reports.
- Helped manage and train up to 200 volunteers at each tournament.
- Developed work plans for various personnel roles, designing to suit required competencies and technical goals of ongoing efforts.
- Communicated with Tournament Operations, golf course superintendents, agronomists, and rules officials to ensure that proper placement and function of equipment and ensure all safety and competition protocols are properly in place for all events.
- Mentored new Field Technicians and assisted in on-the-job training/coaching consistently.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Coordinated the arrival and setup of a fleet of five trucks, for the ShotLink compound.
- Oversaw the scoreboard building process, fixed and maintained them and ensured they look presentable to the public eye.
- Engineered power insertion points for the ShotLink Power System and maintained proper load balance that kept amperage and voltage within specifications. Monitored and troubleshot the system throughout events.
- Supervised, constructed and troubleshot the ShotLink camera system.
Conservation Supervisor
Habitat Assessment & Restoration Professionals
09.2016 - 01.2017
- Strategically planted trees and live stakes in areas to prevent the erosion of land in problem areas.
- Assisted in the overseeing of a conservation project at a Virginia military base, where we had over ten temporary laborers.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Worked with diverse types of weather and ground conditions.
- Transferred materials to designated areas using hand trucks, electric carts and wheelbarrows.
- Assisted in the inventory process before and after projects; making sure we had the right trees and live stake bundles.
Lead Field Technician
Gateway Cabling
08.2015 - 08.2016
- Completed full installations of cabling, that included; CAT5, CAT5E, CAT6, coaxial and some fiber optics.
- Maintained relationships with customers to better understand needs and uphold standards of service.
- Kept detailed records of inventory, completed and future jobs; as well as the purchasing of new supplies for each project.
- Installed complete systems at new residential and business construction sites.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
Valet Attendant
Ameripark Inc
08.2014 - 07.2015
- Worked this job during college and was offered a night shift supervisor position after 2 months, but declined due to the schedule demand conflicting with classes during the day.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Helped guests unload and load luggage.
- Answered guest's questions about property amenities and services.
- Entered guest vehicle information and location in computerized valet parking system.
- Managed ticket stubs, payments and other records for regular and special event customers.
- Inspected vehicles prior to parking and during retrieval to detect damage.
- Assisted in vehicle auditing, organization of parking and customers keys and arrival/return times.
Transporter
Nighthawk Transportation Services
08.2012 - 08.2014
- Balanced going to school and working on an on-call basis for transportation services during the evening and nights.
- Displayed highest level of professionalism, composure and sensitivity when dealing with grieving family members.
- Comforted families by offering support, encouragement and direction for the next steps of care.
- Documented legal paperwork and maintained confidentiality.
- Picked up deceased at private homes, hospitals and county morgues all across North Carolina and some around the country.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Education
University of North Carolina At Charlotte
Charlotte, NCWest Davidson High School
Lexington, NCSkills
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Social Perceptiveness
- Driven and Coachable
- Critical Thinking
- Technical Proficiency
- Microsoft Sharepoint,Word, Teams, Excel, and Powerpoint
- Proficient in takeoff software; PlanSwift software
- Customer relationship building
- Supervised around 15 employees on site and had four employees directly reporting to me
- Proficient in booking flights, managing expenses(exSAP Concur) for myself and the four employees directly reporting to me
Timeline
Sales Representative/Project Manager
Insul-Maxx Spray Foam & Coatings
06.2024 - Current
Lead Field Technician
KNC Technologies
07.2023 - 06.2024
Truck Engineer/Manager/Lead Field Technician
Tournament Event Logistics
01.2017 - 04.2023
Conservation Supervisor
Habitat Assessment & Restoration Professionals
09.2016 - 01.2017
Lead Field Technician
Gateway Cabling
08.2015 - 08.2016
Valet Attendant
Ameripark Inc
08.2014 - 07.2015
Transporter
Nighthawk Transportation Services
08.2012 - 08.2014
University of North Carolina At Charlotte
West Davidson High School