Alexander Arana
Aledo,TX
Summary
Adept Valet Captain with a proven track record at Colonial Country Club, enhancing customer satisfaction through efficient vehicle management and exceptional service. Excelled in parking management and customer service, streamlining team communication to boost workflow efficiency. Demonstrates strong leadership and attention to detail, ensuring safety and professionalism in every interaction.
Overview
2
2
years of professional experience
Work History
Valet Captain
Colonial Country Club
05.2022 - 08.2024
- Maintained a safe work environment by enforcing safety protocols and addressing potential hazards.
- Managed cash handling procedures to ensure accuracy in transactions while minimizing discrepancies or losses.
- Answered guest's questions about property amenities and services.
- Entered guest vehicle information and location in computerized valet parking system.
- Built positive customer rapport for courteous, friendly and professional service.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Handled cash, made accurate change and maintained balanced cash drawer.
- Parked and retrieved cars according to customer needs.
- Escorted drivers to vehicles and helped load or carry large items.
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
- Provided punctual, polite valet services to uphold professional standards.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Streamlined communication between team members, resulting in improved workflow efficiency.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
Education
High School Diploma -
Aledo High School
Aledo, TX05-2024
Skills
- Effective delegation
- Vehicle safety
- Parking management expertise
- Strong leadership
- Customer service
- Problem-solving
- Friendly and outgoing
- Time management
- Attention to detail
- Multitasking and organization
- Vehicle parking and retrieval
- Punctual and reliable
- Loading and unloading
- Multitasking proficiency
Timeline
Valet Captain
Colonial Country Club
05.2022 - 08.2024
High School Diploma -
Aledo High School
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