Alexander Ayad
Dearborn,MI
Summary
Sales Experience: 2 Years
Customer service experience: 3 years
Focused Goal oriented professional with success and delivered unbiased perspective to solve disputes. Accomplished in collecting supporting information, drafting and reporting comprehensive documentation and leading agreements to resolve complex problems. Driven to strictly follow applicable laws and ethical procedures for all cases. A customer service and Sales professional with 3 years of experience in counseling individuals and groups to drive practical solutions to conflicts. Innovative in developing unique solutions targeted to precise needs of each individual case. Attentive in hearing all viewpoints and working closely with disputants to deliver mediation and solutions based on communication and cooperation.
Overview
13
13
years of professional experience
Work History
Executive Research Team for Escalated Clients
Quicken Loans
09.2022 - Current
- Provided communication at highest level to resolve accounts for Severely Escalated clients
- Completed research by networking with all levels of the company to understand their processes in order to find best possible solution for clients
- Going above and beyond to advocate and find solutions for clients wither it be speaking with title companies, county tax offices, primary financial institutions or any other route to resolve client’s hardship or dispute.
- Produced reports of findings and gave presentations of results.
Executive Account Resolutions specialist
Quicken Loans
08.2021 - Current
- Took inbound calls to assist clients experiencing hardship
- Provided high level of customers service for every client while expressing empathy and finding resolutions to clients to fit their needs
- Provided clear and concise information to clients on processes either through phone or in written communication.
Mortgage Loan Originator
Quicken Loans
08.2019
- Assisted clients through cold and warm transfers
- Pull through from application to closing averaged 80%
- Received The “Love our clients” award for most clean and closable loans in 2020
- In leadership program to promote culture and success by giving back to new team Members through providing best practices and knowledge to properly set them up for success.
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Worked with underwriters to fix application problems and resolve issues.
Lube Technician
Speedee
06.2015 - 07.2019
- Ensured proper safety measures are applied by all involved parties
- Monitored customer satisfaction and care
- Briefing customers on car issues and resolutions
- Responsible for money counts done daily
- Completed services on vehicles involving Engine Tune-up, Front/Back-end Suspension and steering systems, Brakes and Braking systems, Water Pumps, Valve Cover Gaskets, and transmission replacement
- Organize used tires quickly to ensure working environments were always clean, neat , and free of safety hazards.
HVAC Assistant
Comfort First Heating & Cool
06.2014 - 06.2015
- Commercial and residential installation of furnaces and A/C units
- Adherence to project specifications and design
- Maintained a clean and organized working environment
- Collaborated with peers to execute project features while adhering to designated timelines.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Increased longevity of HVAC systems by performing preventive maintenance.
Subway, Manager
SUBWAY®Restaurants
01.2011 - 05.2014
- Replenished and maintained inventory through shipment orders
- Communicated and instructed staff to accomplish daily tasks
- Manufactured weekly schedules pertaining to staff availability
- Abided by corporate health standards to pass monthly inspections.
Education
Some College (No Degree) -
Henry Ford College
Dearborn, MIHigh School Diploma - undefined
Fordson High School
Skills
- NMLS licensed
- Strong written and verbal communication
- Excellent Interpersonal skills
- Organized
- Manage Disputes
- Microsoft Applications
- Efficient time management skills
- Tracking inventory
- Proficient use of AMP systems
- Loan origination for purchase and refinance
- Familiar with LOLA client management system
- Office Meetings
- Creative Solutions
- Mediate Disputes
- Communications Strategies
- Ethical Standards
- Call Control
Timeline
Executive Research Team for Escalated Clients
Quicken Loans
09.2022 - Current
Executive Account Resolutions specialist
Quicken Loans
08.2021 - Current
Mortgage Loan Originator
Quicken Loans
08.2019
Lube Technician
Speedee
06.2015 - 07.2019
HVAC Assistant
Comfort First Heating & Cool
06.2014 - 06.2015
Subway, Manager
SUBWAY®Restaurants
01.2011 - 05.2014
Some College (No Degree) -
Henry Ford College
High School Diploma - undefined
Fordson High School