Diana Williams
Southern Pines,NC
Summary
Experienced Loan Officer and Manager with a proven track record, excelling in cross-sales and customer service. NMLS licensed with outstanding communication skills, I effectively originated and processed loans while fostering strong client relationships. Recognized for maximizing profitability and leading teams to achieve exceptional results in a fast-paced environment.
Overview
25
25
years of professional experience
Work History
Loan Officer
Idaho Central Credit Union
03.2019 - Current
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Developed strong relationships with customers through high levels of customer service.
- Number 2 across the company in cross sales and in insurance products
Front End Team Lead
Target
08.2006 - 03.2019
- Coached up to 30 employees at a time and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Division Training Manager
Albertsons Grocery Store
06.1988 - 08.2006
- Managed new employee orientation training process for more than 200 employees each year.
- Directed training programs and development paths for managers and supervisors.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Implemented new learning strategies depending upon employees' skill levels.
Education
Associate of Science - General Studies
Skills
- NMLS licensed
- Insurance licensing
- Excellent time management
- Sales expertise
- Store operations oversight
- Outstanding communication skills
- Employee Performance Reviews
- Maximizing profitability
- Team leadership and coaching
- Problem-solving
- Shift scheduling
- Leadership development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Loan Officer - Idaho Central Credit Union
03.2019 - Current
Front End Team Lead - Target
08.2006 - 03.2019
Division Training Manager - Albertsons Grocery Store
06.1988 - 08.2006
Boise State University - Associate of Science, General Studies